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Anita Rajkumar

Adhésion le 16 oct. 2021

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Dernière activité le 24 avr. 2024

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Dernière activité effectuée par Anita Rajkumar

Anita Rajkumar a ajouté un commentaire,

CommentairePublishing and sharing dashboards

Please let me know when this functionality will be fully released ETA

Regards,

Anita

Afficher le commentaire · Publication le 12 janv. 2024 · Anita Rajkumar

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Anita Rajkumar a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

this will work 

{% if ticket.ticket_field_option_title_1900002251207 == "DVT/SCD Pump" %}

UDI #: {{ticket.ticket_field_option_title_13823381549204}}

 

{%else if  ticket.ticket_field_option_title_1900002251207 == "Bladder Scanners" %}

UDI #: {{ticket.ticket_field_option_title_13823750041364}}

 

 

{% endif %}

 

Afficher le commentaire · Publication le 21 mars 2023 · Anita Rajkumar

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Anita Rajkumar a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

changing single quotes - not working

/* custom code - Anita rajkumar */
/*Customer Account Number-Servicing*/
document.querySelector("#request_custom_fields_360048624891_hint").innerHTML = 'Attention: If issue reported is an Possible MDR - ‘STOP and file a SAP Notification or call Customer Service 800-633-5463’';

 

/* custom code - Anita rajkumar */
/*Products Audited-Audit Request*/
document.querySelector("#request_custom_fields_5196469612820_hint").innerHTML =   'TEST'; 

Afficher le commentaire · Publication le 27 sept. 2022 · Anita Rajkumar

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Anita Rajkumar a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

The first link is working (document.querySelector)

 

Second link is not working. Any idea?

Afficher le commentaire · Publication le 26 sept. 2022 · Anita Rajkumar

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Anita Rajkumar a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

any new update on when can we expect the feature to go live (Round Robin assignment) ?

Afficher le commentaire · Publication le 03 févr. 2022 · Anita Rajkumar

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Anita Rajkumar a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

This trigger not adding agent_ooo tag to tickets which are assigned to the agent when agent set him as unavailable.  please suggest 

 

Afficher le commentaire · Publication le 02 févr. 2022 · Anita Rajkumar

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Anita Rajkumar a ajouté un commentaire,

CommentaireMetrics, attributes, and filters

First reply time business hours does it excludes the non business hours replies ?

Afficher le commentaire · Publication le 17 janv. 2022 · Anita Rajkumar

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Anita Rajkumar a ajouté un commentaire,

CommentaireTicket customization

I need to upload data into Location drop down 

It has 3000 options in it.

How to handle it? please suggest

Afficher le commentaire · Publication le 28 déc. 2021 · Anita Rajkumar

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Anita Rajkumar a ajouté un commentaire,

CommentaireTicket customization

 

It's not prefilling the location field. please suggest

Afficher le commentaire · Modification le 30 déc. 2021 · Anita Rajkumar

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Anita Rajkumar a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

any suggestion/sample code  on below requirement

Requirement : - (End –User Window only)
“Last Name”, “First Name”, “Network ID”, “Reports To” and “Location” fields needs be pre populated and read-only for new requests
When “Is this request for someone else?” Field is checked and User Type field is selected as ‘Network Users’ and Email Address filed is entered

 

Afficher le commentaire · Publication le 23 déc. 2021 · Anita Rajkumar

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