Anita Rajkumar

1. Communauté
2. Zendesk Suite Q&A
3. if/else liquid markup trigger

this will work  {% if ticket.ticket_field_option_title_1900002251207 == "DVT/SCD Pump" %} UDI #: {{ticket.ticket_field_option_title_13823381549204}}   {%else if  ticket.ticket_field_option_title_19...

• Afficher le commentaire
• Anita Rajkumar
• Création 21 mars 2023 19:29
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

changing single quotes - not working /* custom code - Anita rajkumar *//*Customer Account Number-Servicing*/document.querySelector("#request_custom_fields_360048624891_hint").innerHTML = '<a href='...

• Afficher le commentaire
• Anita Rajkumar
• Création 27 septembre 2022 16:37
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

The first link is working (document.querySelector)   Second link is not working. Any idea?

• Afficher le commentaire
• Anita Rajkumar
• Création 26 septembre 2022 22:10
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

any new update on when can we expect the feature to go live (Round Robin assignment) ?

• Afficher le commentaire
• Anita Rajkumar
• Création 3 février 2022 23:01
• 0 vote

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Out of Office app

This trigger not adding agent_ooo tag to tickets which are assigned to the agent when agent set him as unavailable.  please suggest   

• Afficher le commentaire
• Anita Rajkumar
• Création 2 février 2022 14:27
• 1 vote

1. Explore
2. ...
3. Metrics, attributes, and filters
4. Does the first reply time reply take into account business hours?

First reply time business hours does it excludes the non business hours replies ?

• Afficher le commentaire
• Anita Rajkumar
• Création 17 janvier 2022 15:26
• 1 vote

1. Support
2. ...
3. Ticket customization
4. About custom field types

I need to upload data into Location drop down  It has 3000 options in it. How to handle it? please suggest

• Afficher le commentaire
• Anita Rajkumar
• Création 28 décembre 2021 15:16
• 0 vote

1. Support
2. ...
3. Ticket customization
4. Creating pre-filled ticket forms

  It's not prefilling the location field. please suggest

• Afficher le commentaire
• Anita Rajkumar
• Modifié 30 décembre 2021 14:32
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

any suggestion/sample code  on below requirement Requirement : - (End –User Window only)“Last Name”, “First Name”, “Network ID”, “Reports To” and “Location” fields needs be pre populated and read-o...

• Afficher le commentaire
• Anita Rajkumar
• Création 23 décembre 2021 20:34
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

Thanks again Pulkit when the new 'Submit a request' is opened  (requests/new?)  is it possible to pre-populate the Last Name and First Name based on who is logged/requestor in to submit the ticket?...

• Afficher le commentaire
• Anita Rajkumar
• Création 22 décembre 2021 21:58
• 0 vote