Recherches récentes
Pas de recherche récente

Ryan P.
Adhésion le 04 nov. 2021
·
Dernière activité le 01 oct. 2024
Suivis
0
Abonnés
0
Activité totale
82
Votes
14
Abonnements
23
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Ryan P.
Ryan P. a ajouté un commentaire,
Ahmed Zaid awesome, that's what I was looking for. Thanks for the info!
Afficher le commentaire · Publication le 13 déc. 2022 · Ryan P.
0
Abonnés
0
Votes
0
Commentaire
Ryan P. a créé une publication,
When the Zendesk servers reach out for Webhook connections, what is the source IP addresses for those Zendesk servers? I need to `allowlist` those through our firewall to our target server. Thanks!
Publication le 13 déc. 2022 · Ryan P.
0
Abonnés
5
Votes
5
Commentaires
Ryan P. a créé une publication,
Feature Request Summary:
When an Agent selects a View from the list, show the description associated with the View under the View name and above the Filter button (screenshot below).
Description/Use Cases:
While you can add useful information to the description of a View, that would otherwise not fit in the name, it is not presented anywhere in the Agent Workspace. Rather, it only shows up on the View setup area of the Admin Center.
Business impact of limitation or missing feature:
No explanation of what tickets a View should be including for Agents, causing confusion.
Other necessary information or resources:
Publication le 16 sept. 2022 · Ryan P.
5
Abonnés
3
Votes
2
Commentaires
Ryan P. a ajouté un commentaire,
Support informed me that the "Add CC" action is a legacy thing that changed to "Add Follower" with the newer follower and CC experience (as explained in the original post that I didn't fully read 😣).
The move to "Add Follower" doesn't work for us because we need to add people who are not agents. Our use-case is for a new employee onboarding Form, where we need to (conditionally) bring in other departments (who do not use Zendesk as agents). Being able to "Add CC" from Triggers is our ideal solution, so they can be included in email notifications as needed.
Please reach out if you need further details. Thanks
Afficher le commentaire · Publication le 13 juil. 2022 · Ryan P.
0
Abonnés
3
Votes
0
Commentaire
Ryan P. a ajouté un commentaire,
I'm in the same situation as Luke Tyhurst, we have "Enable CCs" checked but the "Add CC" action is not available in our triggers. That functionality would be really helpful for a new workflow we are setting up.
Afficher le commentaire · Publication le 13 juil. 2022 · Ryan P.
0
Abonnés
1
vote
0
Commentaire
Ryan P. a ajouté un commentaire,
Awesome, I'll be trying that out today. Thanks for confirming @...
Afficher le commentaire · Publication le 12 juil. 2022 · Ryan P.
0
Abonnés
0
Votes
0
Commentaire
Ryan P. a créé une publication,
Basically I'm trying to mimic a condition for "Tags - Contains at least one of the following - 'foobar'" but as liquid markup. Is there a way for a liquid `{% if %}` to look at ticket tags for the presence of a specific tag? I'm not finding this specific answer in docs / other posts, but piecemealing various things I'm wondering if this is it;
{% if ticket.tags contains 'foobar' %}
Publication le 11 juil. 2022 · Ryan P.
0
Abonnés
2
Votes
2
Commentaires
Ryan P. a ajouté un commentaire,
Ahmed Zaid I actually posted over in the apps feature request thread and someone there thought it was the `recipient` field (I wasn't sure if it was that or the `via` field). Haven't confirmed that's the right field but I hope to test that sometime soon.
Afficher le commentaire · Publication le 27 juin 2022 · Ryan P.
0
Abonnés
0
Votes
0
Commentaire
Ryan P. a ajouté un commentaire,
I'm wondering if anyone knows what Ticket API field this app uses to change the support address of a ticket? Instead of configuring this app, I'd like to setup a Trigger to change the support address upon ticket creation, which calls an API update for the ticket (following the SweetHawk example documentation).
Afficher le commentaire · Publication le 27 juin 2022 · Ryan P.
0
Abonnés
0
Votes
0
Commentaire
Ryan P. a ajouté un commentaire,
Thanks again Ahmed Zaid, we might try that app but don't have a sandbox unfortunately.
I'm assuming this app uses the Zendesk API to make changes. Which leads me to wondering if I can just do this with an API call in a Trigger. Might have to do some investigating there...
Afficher le commentaire · Publication le 27 juin 2022 · Ryan P.
0
Abonnés
0
Votes
0
Commentaire