Ryan P.

1. Communauté
2. Zendesk APIs
3. Source IP Addresses for Webhooks

Ahmed Zaid awesome, that's what I was looking for. Thanks for the info!

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• Ryan P.
• Création 13 décembre 2022 18:16
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add "Add CC" trigger action to CC agents in Zendesk instances using the Followers feature

Support informed me that the "Add CC" action is a legacy thing that changed to "Add Follower" with the newer follower and CC experience (as explained in the original post that I didn't fully read 😣...

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• Ryan P.
• Création 13 juillet 2022 16:14
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add "Add CC" trigger action to CC agents in Zendesk instances using the Followers feature

I'm in the same situation as Luke Tyhurst, we have "Enable CCs" checked but the "Add CC" action is not available in our triggers. That functionality would be really helpful for a new workflow we ar...

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• Ryan P.
• Création 13 juillet 2022 14:18
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Liquid logic markup for ticket tags

Awesome, I'll be trying that out today. Thanks for confirming @...

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• Ryan P.
• Création 12 juillet 2022 12:44
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Change outgoing notifications email channel based upon Form request?

Ahmed Zaid I actually posted over in the apps feature request thread and someone there thought it was the `recipient` field (I wasn't sure if it was that or the `via` field). Haven't confirmed that...

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• Ryan P.
• Création 27 juin 2022 16:01
• 0 vote

1. Communauté
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

I'm wondering if anyone knows what Ticket API field this app uses to change the support address of a ticket? Instead of configuring this app, I'd like to setup a Trigger to change the support addre...

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• Ryan P.
• Création 27 juin 2022 14:59
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Change outgoing notifications email channel based upon Form request?

Thanks again Ahmed Zaid, we might try that app but don't have a sandbox unfortunately. I'm assuming this app uses the Zendesk API to make changes. Which leads me to wondering if I can just do this ...

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• Ryan P.
• Création 27 juin 2022 14:49
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Does "Hours since closed" also catch un-closed tickets?

Well then, seems that I'm at a dead-end with this one. Guess my only hope is that the feature request / feedback gains some traction.

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• Ryan P.
• Création 27 juin 2022 12:56
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Change outgoing notifications email channel based upon Form request?

Thanks Ahmed Zaid Just a clarification point, can this be configured so that it is automatically applied? Or does the agent need to manually select the address from the side-bar? Not super clear to...

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• Ryan P.
• Création 24 juin 2022 16:45
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Does "Hours since closed" also catch un-closed tickets?

Thanks @..., that's what I was afraid of... After mulling this over a bit more, and remembering that most "workarounds" come back to tags, I could add a "recently_closed" tag to tickets and use an ...

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• Ryan P.
• Création 24 juin 2022 13:52
• 0 vote