Ryan P.

1. Communauté
2. Zendesk APIs

When the Zendesk servers reach out for Webhook connections, what is the source IP addresses for those Zendesk servers? I need to `allowlist` those through our firewall to our target server. Thanks!

• Ryan P.
• Création 13 décembre 2022 16:09
• 2 abonnés
• 3 commentaires
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Feature Request Summary:  When an Agent selects a View from the list, show the description associated with the View under the View name and above the Filter button (screenshot below). Description...

• Ryan P.
• Création 16 septembre 2022 14:48
• 2 abonnés
• 1 commentaire
• 3 votes

1. Communauté
2. Zendesk Suite Q&A

Basically I'm trying to mimic a condition for "Tags - Contains at least one of the following - 'foobar'" but as liquid markup. Is there a way for a liquid `{% if %}` to look at ticket tags for the ...

• Ryan P.
• Création 11 juillet 2022 20:04
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Is there a way to change the email address (Channel) that outgoing notifications are sent from based upon the Form used to submit a new request? We would like a specific subset of end-users to use ...

• Ryan P.
• Création 23 juin 2022 21:02
• 2 abonnés
• 7 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Looking to setup a View that shows all tickets (of specific criteria) that are un-closed or recently closed. Originally I had intended to use the following "Any" (OR) conditions; Status - Less tha...

• Ryan P.
• Modifié 23 juin 2022 15:18
• 2 abonnés
• 4 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Following the SweetHawk document about how to update a ticket from a trigger via the API, does that API call cause the triggers to run again? Or is it smart enough to see that it is coming from a t...

• Ryan P.
• Création 22 juin 2022 19:50
• 3 abonnés
• 3 commentaires
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Feature Request Summary: Allow "Hours since" conditions in ANY conditions list for Views, currently only available in the ALL list. Description/Use Cases: The "Hours since" conditions in Views are ...

• Ryan P.
• Création 21 juin 2022 19:03
• 6 abonnés
• 1 commentaire
• 5 votes

1. Communauté
2. Feedback - Ticketing System (Support)

Feature Request Summary: Add the "Is Not" operator for the Comment field condition in a Trigger. Description/Use Cases: For an email notification trigger, I'd like to include the latest public comm...

• Ryan P.
• Création 15 juin 2022 14:37
• 4 abonnés
• 3 commentaires
• 5 votes

1. Communauté
2. Zendesk Suite Q&A

Is there a placeholder or a way to get the current comment in a Trigger? Additionally, a way to determine if there is a comment? End goal; include the current public comment in an email if there is...

• Ryan P.
• Création 14 juin 2022 16:16
• 3 abonnés
• 5 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

I'd like to setup a Trigger that sends an email to someone not associated with the ticket (requester) and not an agent, is that possible? It seems like the "Email user" action can only email contac...

• Ryan P.
• Création 10 juin 2022 17:11
• 2 abonnés
• 5 commentaires
• 0 vote