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Anna Billings
Adhésion le 29 mars 2023
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Dernière activité le 03 nov. 2023
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Dernière activité effectuée par Anna Billings
Anna Billings a ajouté un commentaire,
+1 - we are looking for the same functionality to be able to send reminders in side conversations if the recipient has not responded to us
Afficher le commentaire · Publication le 03 nov. 2023 · Anna Billings
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Anna Billings a ajouté un commentaire,
+1 for just being able to do this as a trigger.
Additionally, it looks like the layout for webhooks has changed since this article was created and it could use a refresh to match what's current in the UI.
Afficher le commentaire · Publication le 04 août 2023 · Anna Billings
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Anna Billings a ajouté un commentaire,
We have a lot of Light Agents in our org and I'd love to be able to exclude them from our reports more easily. Currently it's very labor intensive to make sure they're left out of reporting.
Afficher le commentaire · Publication le 28 juil. 2023 · Anna Billings
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Anna Billings a ajouté un commentaire,
What are the full parameters around which past interactions will show up? I see some customer profiles with a long list of past interactions shown on a ticket - some of which are archived tickets - and others where only a couple of past interactions show up. It seems like there's no consistency between customers.
Afficher le commentaire · Publication le 20 juil. 2023 · Anna Billings
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Anna Billings a ajouté un commentaire,
I agree, this would be a great feature to add for customers to have agency over their messaging experience.
It would be helpful to provide the customer with an option to either start fresh with a new ticket, or continue with the existing messaging. While testing, I have found it annoying that there is no easy way to go back to the original flow options. The only way I am presented with options is by asking a question, but that means I miss all the provided options from the flow and am limited to only what comes up based on my question.
I think this is a limitation with messaging in general because I may want to continue with my existing message, but I may also just want to start over and giving the customer the agency to do this would provide a better customer experience.
Afficher le commentaire · Publication le 18 juil. 2023 · Anna Billings
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Anna Billings a ajouté un commentaire,
It would be helpful to provide the customer with an option to either start fresh with a new ticket, or continue with the existing messaging. While testing, I have found it annoying that there is no easy way to go back to the original flow options. The only way I am presented with options is by asking a question, but that means I miss all the provided options from the flow and am limited to only what comes up based on my question.
I think this is a limitation with messaging in general because I may want to continue with my existing message, but I may also just want to start over and giving the customer the agency to do this would provide a better customer experience.
Afficher le commentaire · Publication le 14 juil. 2023 · Anna Billings
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Anna Billings a ajouté un commentaire,
Agreed, this is essential for our workflows that we have something like this to work so that agents aren't constantly refreshing their screens to keep up with the unassigned queues.
Afficher le commentaire · Publication le 29 mars 2023 · Anna Billings
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