Recherches récentes
Pas de recherche récente
Jinseon Park
Adhésion le 16 oct. 2021
·
Dernière activité le 27 oct. 2021
Suivis
0
Abonnés
0
Activité totale
5
vote
1
Abonnements
3
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Jinseon Park
Jinseon Park a créé une publication,
Publication Feedback - Ticketing system (Support)
We are using "First assignment to resolution time" to evaluate our agents' performance.
However, it is only for calendar hour, so some data value is being counted too much high because of tickets which had been replied next day.
So I would like to see "First assignment to resolution time - Business hour". (I have got feedback from Zendesk Customer Advocate that it is different from First resolution time or Full resolution time)
Publication le 13 août 2021 · Jinseon Park
4
Abonnés
4
Votes
2
Commentaires