Mary Kay Soto

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+1 on this. Having this functionality would make life so much easier!! 

• Afficher le commentaire
• Mary Kay Soto
• Création 5 février 2016 19:14
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Sorry if these items are already in here somewhere:   Is there a plan to add the cc option to macros?   Also did something change on the system that removed the ability for Agents to add macros. ...

• Afficher le commentaire
• Mary Kay Soto
• Création 18 juin 2014 15:23
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

Once a ticket is solved we automatically send out a link to survey monkey using a trigger that we've built.  So we are not capturing survey results.  Since the Good, Bad will always stays zero, we'...

• Afficher le commentaire
• Mary Kay Soto
• Création 17 décembre 2013 14:48
• 0 vote