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Morris Coyle

Adhésion le 25 oct. 2021

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Dernière activité le 28 déc. 2023

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Dernière activité effectuée par Morris Coyle

Morris Coyle a créé une publication,

Publication Q&A - Help center and community

Is there a way that I can add an element to a Guide page which would show all open tickets for whoever is viewing the page.

 

The page I have been asked to work on contains elements such as texts, links and images and the final ask is the above.

Publication le 20 juil. 2022 · Morris Coyle

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Morris Coyle a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Hi Anastasia Kachanova

Did you ever find a solution for this? I have the exact same requirement.

Thanks,

Moz

Afficher le commentaire · Publication le 11 juil. 2022 · Morris Coyle

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Morris Coyle a ajouté un commentaire,

CommentaireTicket basics

Is there a way to identify (ideally in a report) that shows me tickets that were solved but are now open. We have a number of tickets that get solved were customers reply "thank you" or similar which re-opens them.  I have no idea how many of these tickets we have in our queue but it would be good to identify any that have moved from Solved back to Open again.

Afficher le commentaire · Publication le 18 mai 2022 · Morris Coyle

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Morris Coyle a ajouté un commentaire,

Commentaire de la communauté Q&A - Apps and integrations

Thought that might be the case Nara; thank you for the update.

Afficher le commentaire · Publication le 16 mai 2022 · Morris Coyle

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Morris Coyle a ajouté un commentaire,

Commentaire de la communauté Q&A - Apps and integrations

Hi CJ,

Using the prebuilt Slack integration but have also looked at Slack's workflow builder forms and Zapier.  I found too many limitations with the Slack forms which is why I wanted to try and use the form I already have in Zendesk.

Afficher le commentaire · Publication le 28 avr. 2022 · Morris Coyle

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Morris Coyle a créé une publication,

Publication Q&A - Apps and integrations

Hi All

Wondering if there is a way in which i can set up the Slack integration in a particular channel to use a specific Zendesk form rather than than standard one that appears with the the /create_ticket command?

Publication le 28 avr. 2022 · Morris Coyle

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Morris Coyle a ajouté un commentaire,

CommentaireCustomer management and profiles

Is there an easy way of creating Ticket views based on a Customer List?

Afficher le commentaire · Publication le 30 mars 2022 · Morris Coyle

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Morris Coyle a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Thanks Graeme,

My thoughts exactly.  I've been asked to tackle the issue and my initial thought was why have we created an Escalation form that just creates another ticket?  I initially thought this form was out of the box but turns out it wasn't.

Time to re-built the process i think.

Afficher le commentaire · Publication le 22 mars 2022 · Morris Coyle

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Morris Coyle a créé une publication,

Publication Q&A - Tickets and email

Hi All,

 

Rather than a new ticket being created when users Escalate a ticket using the Escalation Form is there a way to update the existing ticket by adding comments, assigning to a new group etc?

Morris

Publication le 21 mars 2022 · Morris Coyle

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Morris Coyle a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs

If this is ever of use to anyone else I have solved my issue with help from Stack Overflow; updated script is below:

 

function updateManyUsers() {
varsheet = SpreadsheetApp.getActiveSpreadsheet().getSheetByName('Sheet1');
var [headers, ...rows] = sheet.getDataRange().getDisplayValues();
Logger.log([headers,rows]);
varusers = rows.map(r => {
vartemp = {};
headers.forEach((h, j) => {
if (r[j] != "") temp[h] = r[j];
});
returntemp;
});
varuser = 'morris.coyle@retacted/token';
varpwd = 'redacted';
varoptions = {
'method': 'PUT',
'headers': {
'Authorization': "Basic " + Utilities.base64Encode(user + ':' + pwd)
},
'payload': JSON.stringify({ users }),
'contentType': 'application/json',
'muteHttpExceptions': true
};
varresponse = UrlFetchApp.fetch(url, options);
Logger.log(response.getContentText());
}

Afficher le commentaire · Publication le 09 mars 2022 · Morris Coyle

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