Dekbi
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Activité récente par Dekbi-
Hi Brigid, Apparently, you can only answer the call when you use the accept button in Zendesk Talk. It is not possible to answer a call on your browser using a headphone/remote button in your devic...
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Hi Harold, What you can do to achieve this is to create a conditional ticket field that would only appear based on the value of the ticket field that you have. You may refer to this article for com...
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Hi Bill, I have created a ticket for you so that we can assist you on this.
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Hi Ben, You can set the field that you have created to be 'Required to solve a ticket' by following the steps in the article To add a custom ticket field. I trust this helps. Have a great day!
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Hi Joyce, Here's the product feedback thread about this – I'd recommend you upvote, follow, and add any comments you have there. Currently, our product team is in the discovery phase of planning fo...
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Hi Yanko, Good day! For the calls that the end-user listens to the whole Greeting (Voicemail off), it will not be marked as "Completed" as the call was not routed to any agent. It will be marked as...
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Hi Atul, Transferring a call during an outbound conversation is possible. You just need to make sure that you have at least a Talk Team plan or higher for you to be able to transfer the calls. If y...
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Hi Sanobar, We only have sample codes that can be found on our Developer Documentation. We cannot provide codes that can be used as-is as there is still modification that needs to be done by your d...
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Hi Filiz, Yes, as long as the Salesforce edition for your Person Account is Performance, Unlimited, Enterprise, Developer Edition (or other editions with Salesforce API rights, such as Professional...
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Hi Rajesh, I'm afraid that we don't have the information that you are asking for as it is concerning the easyredir removal. We don't usually support third-party redirects. You may reach out to easy...