Dekbi

1. Communauté
2. Zendesk Suite Q&A
3. Browser Plugin Auto Text Expander Problems

Hi Davit, I'm sorry to let you know that this App is unsupported by Zendesk and we cannot assist you with any bugs you might experience using it. I would suggest contacting the creator of the app t...

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• Dekbi
• Création 10 mars 2022 06:21
• -2 votes

1. Talk
2. ...
3. How to get help with phone call problems in Talk
4. Why do I see the error message: Your browser has suspended your audio. Click here to re-enable?

Hi Gilbert, What we could suggest is to make sure that the browser you are using is up to date. In this case, kindly check for further updates on your Google chrome. You can also try it on incognit...

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• Dekbi
• Création 10 mars 2022 04:53
• 0 vote

1. Web Widget
2. Web Widget (Classic) documentation
3. Adding Web Widget (Classic) to your website or help center

Hi Rayne, There are a couple of things that can be a reason why your web widget classic isn't showing anywhere in your help center. One reason that could have happened is there are no available age...

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• Dekbi
• Création 23 février 2022 06:38
• 0 vote

1. Guide
2. ...
3. End-user guide for Help Center
4. Help center guide for end users

Hi Tiina, We have documentation that answers the confusion about the notifications that you get from a subscribed article. It states that whenever you are subscribed to an article, you will receive...

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• Dekbi
• Création 22 février 2022 12:58
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Zendesk Slack Integration

Hi Jason, I've taken a look and found that other users are discussing similar needs here:https://support.zendesk.com/hc/en-us/community/posts/4409222715290-Attach-multiple-Zendesk-domains-single-Sl...

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• Dekbi
• Création 22 février 2022 12:42
• 0 vote

1. Talk
2. ...
3. Setting up Talk
4. Enabling Talk and configuring general settings

Hi Katie, With the Hold Message, it can only be played if the customer was placed on Hold by an agent or during a transfer. What I could suggest is to have a greeting created for 'Wait' or 'Availab...

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• Dekbi
• Création 16 février 2022 09:33
• 0 vote

1. Talk
2. ...
3. Call routing, greetings, IVR, and recordings
4. How are calls routed to my agents in Talk?

Hi Sebastian, Apparently, agents who already missed or declines a call will no longer receive that call as Talk will not offer it again to them. I've taken a look and found that other users are dis...

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• Dekbi
• Création 26 janvier 2022 06:56
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How to hide call recordings?

Hi Gerardo, In regards to your concern, unfortunately right now there's no plan of adding this feature and it's currently not on the roadmap to add this. Any agent with permission to access ticket...

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• Dekbi
• Création 7 janvier 2022 07:32
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. ZenDesk Talk Issues

Hi Todd, Since your agents in the office are not experiencing the same issue, it could be a possible network problem with those working remotely. What we could suggest is to perform the troubleshoo...

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• Dekbi
• Création 29 décembre 2021 07:31
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Talk calls ending in Help Center Web Widget

Hi Jessica, It is expected that whenever end-users navigate away from the current page that they have during a call, the call will get disconnected. Since the call was initiated using the web widge...

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• Dekbi
• Création 28 décembre 2021 10:19
• 0 vote