Dekbi
-
Activité totale66
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés1 utilisateur
-
Votes0
-
Abonnements16
Commentaires
Votes sur l’activité pour Dekbi-
Hi Myron, When you are working with a support ticket and a call needs to be answered, you will not lose the email on the support ticket as the call with re-open another tab for a separate ticket co...
-
Hi Joyce, Here's the product feedback thread about this – I'd recommend you upvote, follow, and add any comments you have there. Currently, our product team is in the discovery phase of planning fo...
-
Hi Jose, Thank you for your feedback. As of the moment, as our product manager mentioned, there are no current plans on enabling a feature that would save translations on past chats. You may want t...
-
Hi Tiina, We have documentation that answers the confusion about the notifications that you get from a subscribed article. It states that whenever you are subscribed to an article, you will receive...
-
Hi Maribel, You can refer to our documentation Reporting on calls with Explore to create a report in Zendesk Explore using the Talk > Talk - Calls dataset and include Call wait time as a metric. Th...
-
Hi Irjen, The device detection works with whichever Audio/Mic setting is recognized by the browser, this will be applicable to your Talk channel also. If you are using your headphones, your laptop ...
-
Ola Ricardo, A reabertura de um ticket depende do status atual dele. Se um ticket resolvido receber uma resposta de um usuário final, ele será alterado para o status Aberto. Um agente também pode a...
-
Hello Ryan , Thanks for explaining your use case. At this time, unfortunately, we don't support call recording for consultations (warm transfer). I've marked this conversation as product feedback...
-
Hi ShonaC, At this time, unfortunately, we don't support custom roles for Zendesk Talk. I've marked this conversation as product feedback for review, which means that your input will be aggregated...
-
Hi Daryl, There is a way for the details to appear if the option Create ticket for abandoned calls? is enabled in your Talk line settings. I suggest reaching out to your Administrators to see if th...