Sean Chuang

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. IVR Routing by customer type and then enquiry type?

Hello,  Thank you for your question. We understand your needs 1000% - this is on our backlog. We will keep you posted on when this feature is coming. Thank you for your patience!!! Thanks, Sean

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• Sean Chuang
• Création 15 mars 2023 09:45
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Programmatically Act on Telephony Events / Agent Assist

Hi Alan, Thank you for your question. Very insightful. At this time, events in the granularity that you’re looking for is not on the short term roadmap. I will add this to our backlog for future co...

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• Sean Chuang
• Création 15 mars 2023 09:42
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. How to change audio output settings in Zendesk Talk?

Hello,  Thank you for your comment. At this time we are not adding that feature natively. However, you should be able to address this on the browser level or on the OS level. Here is an article to ...

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• Sean Chuang
• Création 15 mars 2023 09:35
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Agent ID Available in API when call is not conneceted

Hello,  Thank you for your comment. At this time, we are not planning to add this data point to our report. We will put this on our backlog for future consideration.  Thanks, Sean

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• Sean Chuang
• Création 15 mars 2023 09:30
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Looking for technical info on how best to integrate Talk with 3CX

Hello, Thank you for the question. The proposed solution would work with call forwarding. Once the call is forwarded via our IVR, the rest is up to 3CX. It should not disrupt your IVR and other fun...

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• Sean Chuang
• Création 15 mars 2023 09:24
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Disable reading back the number for callback request

Hello, Thank you for the question. Confirming that this is the default experience. At this time, we do not have plans to change this experience.  Thanks,Sean

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• Sean Chuang
• Création 15 mars 2023 09:10
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Talk: IVR missing phone options (opt-out/in, callback)

Hello, Thanks for your question. Please take a look at this article (and this) and see if it addresses your needs. If you need additional support, please raise a ticket with our support and we woul...

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• Sean Chuang
• Création 22 février 2023 10:29
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Fix routing of calls for agents that miss or decline

Hello, 1-With Omnichannel, we create tickets for most types of 'missed' calls. As such you can create a view that logs all tickets with this 'missed' call status. 2-With Omnichannel, since all tick...

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• Sean Chuang
• Création 22 février 2023 10:10
• 1 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. CSAT For Talk

Hi, you can send a proactive outbound via SMS or email for CSAT after call ends. An option is to use Zendesk Talk native solution and then use a third-party product only for collecting the post cal...

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• Sean Chuang
• Création 22 février 2023 09:57
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk Integrated with Headset Hardware

Hello, Thank you for the email. That'a a good suggestion. While headset hardware integration is not currently on the roadmap, we will add that in there for future prioritisation.  Thanks, Sean

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• Sean Chuang
• Création 15 février 2023 09:12
• 0 vote