Sean Chuang

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. 'Are You Sure' When Declining Call

Hello, Thanks for your question. We will put this on the backlog for consideration - this is a good idea. We are making key changes to the Talk Call Console in 2024 so we will keep the community po...

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• Sean Chuang
• Création 22 novembre 2023 09:43
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Create the Ability to not pop open Talk Tickets

Hello, Thank you for your question. In 2024 (throughout the year), we will be rolling out improvements to the Talk Call Console. As part of that improvement, we will be looking to address this requ...

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• Sean Chuang
• Création 8 novembre 2023 09:50
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Wait time metric for return call from a voicemail

Hello, Thank you for your question.  Try: Create in Explore a report on voicemail tickets and compare the time the voicemail was left with the time a return call was placed to the customer.  Thanks...

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• Sean Chuang
• Création 8 novembre 2023 09:46
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Product Feedback: Talk Overview reporting

Hello, Thanks for your question. Here is some info on how to schedule reports.  Sean

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• Sean Chuang
• Création 8 novembre 2023 09:38
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Italy mobile number

Hello, Thank you for your question. Number availability is a fluid concept, no matter what provider you use. Specifically RE your question, mobile numbers for Italy is available. Please reach out t...

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• Sean Chuang
• Création 1 novembre 2023 09:35
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Omnichannel Routing - Differenciate Incoming calls from Completed calls

Hello, Thank you for your email. This is a piece of work that we intend to address so it's on the backlog. We are working with our colleagues on the routing side to figure out prioritization. Thank...

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• Sean Chuang
• Création 25 octobre 2023 08:52
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Admin Center
3. Talk Admin Centre UI overhaul

Update from Voice Team: Hello, thank you for your feedback. This is very helpful. The Admin Center in general is a Zendesk-wide initiative that is currently being prioritised. As you can imagine, t...

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• Sean Chuang
• Création 25 octobre 2023 08:44
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Enable extract all incoming phone numbers

Hello, Thanks for your question. One option you can try is to use the usage report and filter it down based on 'call status'.  Thanks,Sean

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• Sean Chuang
• Modifié 11 octobre 2023 08:30
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Lack of Keyboard Support in Zendesk Talk Dialer

Hello, Thank you for your question. We will put this into our backlog for consideration.  Thanks,Sean

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• Sean Chuang
• Création 11 octobre 2023 08:15
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Display Call Length and Status time to ZenDesk Agent during call (Total Call Length, Hold Time, Available Time)

Hello, Thank you for your question.  We are currently undergoing an overhaul of Talk's Call Console. The request here is within the scope of our assessment. We expect to start rolling out changes t...

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• Sean Chuang
• Création 4 octobre 2023 08:43
• 0 vote