Sean Chuang
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Activité totale254
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Sean Chuang-
Sean Chuang a ajouté un commentaire,
Commentaire officiel Hello, Thanks for your question. We will put this on the backlog for consideration - this is a good idea. We are making key changes to the Talk Call Console in 2024 so we will keep the community po...
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Sean Chuang a ajouté un commentaire,
Commentaire officiel Hello, Thank you for your question. In 2024 (throughout the year), we will be rolling out improvements to the Talk Call Console. As part of that improvement, we will be looking to address this requ...
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Sean Chuang a ajouté un commentaire,
Commentaire officiel Hello, Thank you for your question. Try: Create in Explore a report on voicemail tickets and compare the time the voicemail was left with the time a return call was placed to the customer. Thanks...
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Sean Chuang a ajouté un commentaire,
Commentaire officiel Hello, Thanks for your question. Here is some info on how to schedule reports. Sean
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Sean Chuang a ajouté un commentaire,
Commentaire officiel Hello, Thank you for your question. Number availability is a fluid concept, no matter what provider you use. Specifically RE your question, mobile numbers for Italy is available. Please reach out t...
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Sean Chuang a ajouté un commentaire,
Commentaire officiel Hello, Thank you for your email. This is a piece of work that we intend to address so it's on the backlog. We are working with our colleagues on the routing side to figure out prioritization. Thank...
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Sean Chuang a ajouté un commentaire,
Commentaire officiel Update from Voice Team: Hello, thank you for your feedback. This is very helpful. The Admin Center in general is a Zendesk-wide initiative that is currently being prioritised. As you can imagine, t...
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Sean Chuang a ajouté un commentaire,
Commentaire officiel Hello, Thanks for your question. One option you can try is to use the usage report and filter it down based on 'call status'. Thanks,Sean
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Sean Chuang a ajouté un commentaire,
Commentaire officiel Hello, Thank you for your question. We will put this into our backlog for consideration. Thanks,Sean
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Sean Chuang a ajouté un commentaire,
Commentaire officiel Hello, Thank you for your question. We are currently undergoing an overhaul of Talk's Call Console. The request here is within the scope of our assessment. We expect to start rolling out changes t...