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Lee Ryall

Adhésion le 12 avr. 2022

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Dernière activité le 10 juil. 2023

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Lee Ryall a ajouté un commentaire,

CommentaireSetting up Talk

Thank you Joyce

Afficher le commentaire · Publication le 14 juin 2023 · Lee Ryall

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Lee Ryall a ajouté un commentaire,

CommentaireSetting up Talk

Hi,

Is there a cost involved for adding a UK Talk number?

Many thanks

 

Afficher le commentaire · Publication le 12 juin 2023 · Lee Ryall

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Lee Ryall a ajouté un commentaire,

CommentaireTicket basics

I thought that might be the case Izabella, thank you for all your support on this.

Afficher le commentaire · Publication le 25 mai 2022 · Lee Ryall

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Lee Ryall a ajouté un commentaire,

CommentaireTicket basics

Sorry one further question - how do edit or add more columns to the home ticket dashboard?

Afficher le commentaire · Publication le 25 mai 2022 · Lee Ryall

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Lee Ryall a ajouté un commentaire,

CommentaireTicket basics

Ignore my last comment as I have used one of the guides to resolve this

Afficher le commentaire · Publication le 25 mai 2022 · Lee Ryall

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Lee Ryall a ajouté un commentaire,

CommentaireTicket basics

Hi,

I can see the default priority within "fields" and it's active but not showing in the tickets.

There is nothing in the "forms" section so how do I go about adding it in?

Afficher le commentaire · Publication le 25 mai 2022 · Lee Ryall

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Lee Ryall a ajouté un commentaire,

CommentaireTicket basics

Thanks again Izabella.

Where in the Admin Centre would I find the Priority feature?

Afficher le commentaire · Publication le 24 mai 2022 · Lee Ryall

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Lee Ryall a ajouté un commentaire,

CommentaireTicket basics

Hi Izabella,

Thank you for answering the first question, that's great!

Regards the second point, ideally I want my agents to be able to just flag an individual ticket for specific attention so that it is visible as a priority.

Afficher le commentaire · Publication le 24 mai 2022 · Lee Ryall

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Lee Ryall a ajouté un commentaire,

CommentaireTicket basics

Also, is there a way of "flagging" as you would in Outlook so that it then becomes a priority?

Afficher le commentaire · Publication le 24 mai 2022 · Lee Ryall

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Lee Ryall a ajouté un commentaire,

CommentaireTicket basics

How do I add "on hold" as an option within my tickets, as I only have "new, open, pending and solved"?

Afficher le commentaire · Publication le 24 mai 2022 · Lee Ryall

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