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Lauren Giblin

Adhésion le 07 févr. 2022

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Dernière activité le 20 déc. 2024

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Dernière activité effectuée par Lauren Giblin

Lauren Giblin a ajouté un commentaire,

CommentaireSetting up and using Text

If I'm porting am existing registered number, do I have to also register with Zendesk?

Afficher le commentaire · Modification le 03 déc. 2024 · Lauren Giblin

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Lauren Giblin a ajouté un commentaire,

CommentaireRouting

I use a combination of Language and Product based skills, however I need to Language based skills to supersede the Product skills. So if I have an English speaking agent they should not be assigned any ticket with any other language. Is the only way to do this is to have any language trigger remove the Product skill or is there something else I can do to keep the additional Product Skill as well?

Afficher le commentaire · Publication le 05 janv. 2024 · Lauren Giblin

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Lauren Giblin a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

This would be extremely useful and I agree that not having this feature creates confusion. 

Afficher le commentaire · Publication le 05 mai 2023 · Lauren Giblin

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Commentaire de la communauté Feedback - Help Center (Guide)

I have created a Macro called "Thank You Solve" it sets the status to Solved and adds a tag thank_you_solve or whatever you want to use that makes sense. I then exclude that tag from those Metrics. Obviously agents have to use the Macro for this to work or the data will not be correct. 

Afficher le commentaire · Publication le 28 mars 2023 · Lauren Giblin

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CommentaireSalesforce integration

I just want to confirm that in order to pull over Opportunity details that the contact must be marked as the "primary" on that opportunity. We just found this out by testing a few out that wouldn't pulling over. 

Afficher le commentaire · Publication le 01 févr. 2023 · Lauren Giblin

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Lauren Giblin a ajouté un commentaire,

CommentaireAdditional ticket channels

Is there a place for Admins or Managers to see who's online or agents current statuses?

Afficher le commentaire · Publication le 13 déc. 2022 · Lauren Giblin

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