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Simon Chang

Adhésion le 10 août 2022

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Dernière activité le 16 août 2022

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Dernière activité effectuée par Simon Chang

Simon Chang a ajouté un commentaire,

CommentaireTicket customization

Hi,

Is there a way for customers/end users to be able to edit their fields after submission (to make amendments/corrections)?

Afficher le commentaire · Publication le 16 août 2022 · Simon Chang

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Simon Chang a ajouté un commentaire,

CommentaireTeam members and groups

Are there any intentions on making light agents able to be @mention? The reasoning given is:


Light agents can't use the @mention feature because it adds a CC to the ticket, which they don't have permission to do

Yet, we do have an option to enable Light agents to be CC'd into tickets, and adding that option still does not allow @mentions.

I'm simply trying to allow our internal end users to be able to mention each other without having to CC. Is this possible?

Afficher le commentaire · Publication le 10 août 2022 · Simon Chang

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