Mc Bourgie

1. Communauté
2. Feedback - Ticketing System (Support)
3. Out Of Office Notifications Recorded In Ticket

+1 to this functionnality   Agents have no way to validate if someone is OOO.

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• Mc Bourgie
• Création 9 août 2023 20:52
• 0 vote

1. Talk
2. ...
3. How to get help with phone call problems in Talk
4. How can I send an automatic text when customers call in?

Hi, We are planning to activate this functionality in our instance. However, the French Canadian version has major grammatical errors and the French version sound very robotic. Are you planning to ...

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• Mc Bourgie
• Création 21 juin 2023 20:17
• 0 vote

1. Support
2. ...
3. Measuring success
4. Defining group SLA policies for internal teams

The group SLA feature is great for measuring ownership time. However, we have different targets for ownership time based on the request type for the same group. Are you planning to add additional c...

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• Mc Bourgie
• Création 14 juin 2023 17:30
• 2 votes