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Elizabeth C

Adhésion le 25 janv. 2022

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Dernière activité le 16 nov. 2022

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Dernière activité effectuée par Elizabeth C

Elizabeth C a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

This is great...but I am getting the error " The upload took too long, connection was lost." 

What did I do wrong?

Afficher le commentaire · Publication le 16 nov. 2022 · Elizabeth C

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Elizabeth C a ajouté un commentaire,

CommentaireTicket customization

This is a GREAT feature. My question is we are setting up the description for several forms but we don't want it to be editable. How can we do this. 

Afficher le commentaire · Publication le 09 nov. 2022 · Elizabeth C

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Elizabeth C a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

I will! So far so good. This is EXACTLY what we have been looking for as a solution to using Woofu forms! 

already found out how to remove the sign in, search bar and submit a request fields! 

Thanks again Brett!

 

Afficher le commentaire · Publication le 07 nov. 2022 · Elizabeth C

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Elizabeth C a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Okay I will try that, but currently we do not want customers to access the help centre or view anything but those tickets. 

Is that possible?

 

Afficher le commentaire · Publication le 07 nov. 2022 · Elizabeth C

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Elizabeth C a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

 

Thanks! Do you have an article on making the API step?

 

Afficher le commentaire · Publication le 07 nov. 2022 · Elizabeth C

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Elizabeth C a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Hi I tried to set up a ticket form to use, and set it up so that "anyone can set up a ticket". 

I used it in a browser we never use for ZD and icognito, and it still routes to our admin login centre

 

Afficher le commentaire · Publication le 07 nov. 2022 · Elizabeth C

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Elizabeth C a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

Hi, 

My company only wants bots to answer customers, and we are currently using wufoo forms to get info for warranty requests. 

We have a couple of options. One, make a form that "Transfers to an agent" which creates a conversation, but then the customer can't be redirect back to the bots for anything else. 

Two create a bot form that drops the info from the chat to a ticket. 

Here is what I have, except it is not dropping info into ZD support. Just dead ends here. Can anyone offer a suggestion?

Publication le 01 nov. 2022 · Elizabeth C

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Elizabeth C a ajouté un commentaire,

CommentaireUsing AI agents for messaging

Hi there, If we have 500 Answer bots/month in our plan, can we add more? Can we get a cost for that?

Afficher le commentaire · Publication le 25 janv. 2022 · Elizabeth C

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