Jeff

1. Agent guide
2. Ticket basics
3. Searching tickets

Noticed recently that if you attempt to use your Search Zendesk Support box and you add multiple tags, you will not show results for those tags anymore and your search criteria will only apply to o...

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• Jeff
• Création 17 juin 2023 16:31
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

Looks like this request was very popular since Explore was released yet from all the invitations I've received to join the Zendesk team on what's new, this has not been implemented. Is there a publ...

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• Jeff
• Création 17 avril 2023 14:46
• 1 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on tickets with similar tags

Here's another string of tags I would like to create additionally:  

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• Jeff
• Création 31 juillet 2022 16:10
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on tickets with similar tags

How would I do this same action but for multiple lines. (ie. by social media by platform, facebook, youtube, etc.)

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• Jeff
• Modifié 30 juillet 2022 21:31
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on tickets with similar tags

What list

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• Jeff
• Création 4 juin 2022 18:21
• 0 vote

1. Communauté
2. Zendesk on Suite best practices
3. Basic Tips for Reporting on Tags in Explore

I'm looking to get a csv file to report on all tags (Last Month) where ticket id per row includes all tags used per ticket. Help!

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• Jeff
• Création 4 juin 2022 16:03
• 0 vote