Ian Marston
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Aperçu des activités
Dernière activité effectuée par Ian Marston-
Ian Marston a ajouté un commentaire,
We would like to see a different colour to the standard light yellow on internal note commentsI appreciated there is an "Internal note" text, but it would still be nice to have a more differentiate...
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Ian Marston a créé une publication,
Address look up tool for webforms
Feature Request Summary: Zendesk Support should have the ability to allow customers to search and add their postal address on web forms. In the UK this could link to the Royal Mail API or flat fi...
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Ian Marston a ajouté un commentaire,
Toby Sterrett any updates on this since last year?We have hundreds of stores with individual email addresses we sometimes need to reach out to directly, it would be great to only allow agents abili...
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Ian Marston a ajouté un commentaire,
Dylan Banker Zendesk are developing side conversations integration into Teams, it is currently in the EAP, so you may want to contact Zendesk to take part. Hope that helps!
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Ian Marston a ajouté un commentaire,
Any update on this?
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Ian Marston a ajouté un commentaire,
Enable follow-up tickets for side-conversation emails Feature Request Summary: Please enable Zendesk to automatically create follow-up tickets if a response is received for a side-conversation em...
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Ian Marston a ajouté un commentaire,
Jake BantzIs there a way in which i can set the triggers and automations to exclude the triage based on presence of a tag added on a previous trigger/automation?
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Ian Marston a ajouté un commentaire,
I came across this great tool from a 3rd party which allows you to run a health check on most of the config including triggers and automationsI am surprised a similar tool isn't already a part of t...
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Ian Marston a ajouté un commentaire,
Is it possible to restrict the agent so that they can only create a side-conversation email or child-ticket if it is driven/derived from a macro?
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Ian Marston a ajouté un commentaire,
Hi David Falé Thanks for the info (provided to another person) re. changing the intent values We use CX engage for phone calls which auto generates a ticket! Its obvious the AI cannot properly hand...