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Camden Wiest

Adhésion le 03 janv. 2022

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Dernière activité le 27 janv. 2022

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Camden Wiest a ajouté un commentaire,

CommentaireZendesk messaging

Julio Cesar so the only solution is a $495/mo add-on? Bummer. Any other ideas that might sort of work in that manner?

Afficher le commentaire · Publication le 27 janv. 2022 · Camden Wiest

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Camden Wiest a ajouté un commentaire,

CommentaireZendesk messaging

Hello,

I'm hoping this is the right place to ask this. My client is a lawyer and wants her ticket flow to basically works like this: chat bot collects info > creates email notifying my client of the chat along with the info collected (name, email, legal issue) > she then can respond via email directly back to the person who started the chat to their email (not within the live chat). This is because she and her team rarely have time to hop into a live chat but still see a chat option as a superior way to get people's information vs. a contact form.

As I understand continuous conversation, this should be possible.

But right now, someone starts a chat with the bot, my client receives an email notification of the chat but there's no collected information within the email and no way to respond to the person who initiated the chat without going into Zendesk.

Afficher le commentaire · Publication le 27 janv. 2022 · Camden Wiest

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Camden Wiest a ajouté un commentaire,

CommentaireChat best practices and recipes

Hi @..., that's correct. Here's what I see:

Afficher le commentaire · Publication le 24 janv. 2022 · Camden Wiest

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Camden Wiest a ajouté un commentaire,

CommentaireChat best practices and recipes

Hello,

I want to do this but when I look in my conditions, I don't have the option of Visitor page URL. Am I missing something or do I need to set up additional conditions somewhere else?

Afficher le commentaire · Publication le 21 janv. 2022 · Camden Wiest

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Camden Wiest a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

@... Hi Dave,

Yes that helped. Those were the steps I was following, but it's nice to have it confirmed so I don't think I'm missing something. It seems the issue is I was trying to make a numeric custom field for a phone number. But even when doing the correct steps, it won't show up as available in the bot flow. But a custom text field does, so that should work!

Afficher le commentaire · Publication le 06 janv. 2022 · Camden Wiest

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Camden Wiest a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

The one thing I can't figure out is how to add additional ticket fields to capture customer data, such as a phone number.

It sounds like it's possible, but whenever I go into the ticket field sections, it is not clear where I can 1) Add a phone number option
2) Make it available in the bot flow

Maybe it's obvious or maybe I misunderstood and it's not possible currently. Thanks!

Afficher le commentaire · Publication le 05 janv. 2022 · Camden Wiest

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