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Noriko Gipp

Adhésion le 08 févr. 2023

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Dernière activité le 17 mars 2024

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Dernière activité effectuée par Noriko Gipp

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Publication Feedback - Reporting and analytics (Explore)
CSAT Customization



  1. Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even though we set it on a 5 -point scale on Zendesk. so, we would like to request a feature to use a 5 point scale without using the survey monkey tool .

  2. There is no "neutral" option on CSAT rating.  The satisfaction ratings are designed to be positive or negative. Rating “3 “ should be “Neutral”. We would like to request make option “ Neutral” when the rating is “3”.

 

 

Publication le 17 mars 2024 · Noriko Gipp

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