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Rebeca Hernandez

  • Activité totale
    87
  • Dernière activité
  • Membre depuis
  • Abonné à
    0 utilisateur
  • Abonnés
    0 utilisateur
  • Votes
    20
  • Abonnements
    29

Aperçu des activités

Dernière activité effectuée par Rebeca Hernandez
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    Rebeca Hernandez a ajouté un commentaire,

    1. Communauté
    2. Feedback - Help Center (Guide)
    3. Identify links

    Katarzyna Karpinska found this post now and wondering if this is in the works now. It would be extremely helpful now that I need to update many articles and possibly archive some more. Not knowing ...

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    Rebeca Hernandez a créé une publication,

    How to handle big changes in your Help Center content.

    1. Communauté
    2. Zendesk Suite Q&A

    Hello Community.   Soon we are going to be making big changes to our platform and the way some processes work, which will also affect the content we have on the Help Center. I was wondering in some...

    • Rebeca Hernandez
    • Création
    • 1 abonné
    • 0 commentaire
    • 0 vote
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    Rebeca Hernandez a ajouté un commentaire,

    1. Communauté
    2. Zendesk Suite Q&A
    3. Internal Help Center

    Thanks, Ifra Saqlain I will look into this option.

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    Rebeca Hernandez a créé une publication,

    Internal Help Center

    1. Communauté
    2. Zendesk Suite Q&A

    Hello!, We are starting to create internal articles for agents to use as guides. In some cases, we would like to have video guides as it is easier to explain certain processes. The problem I'm havi...

    • Rebeca Hernandez
    • Création
    • 2 abonnés
    • 2 commentaires
    • 0 vote
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    Rebeca Hernandez a créé une publication,

    Create dynamic content in bulk

    Répondu
    1. Communauté
    2. Zendesk Suite Q&A

    Hi! I need to create dynamic content for all the forms in the help center but it is too time-consuming. I was wondering if you have found ways to create all the dynamic content in an efficient and ...

    • Rebeca Hernandez
    • Création
    • 4 abonnés
    • 3 commentaires
    • 2 votes
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    Rebeca Hernandez a créé une publication,

    Handling translations

    Répondu
    1. Communauté
    2. Zendesk Suite Q&A

    Hello Community, I wanted to ask you how you handle your Help Center translations if you have them. Currently, we are using a tool to pull, translate and push content back to Zendesk, but lately, i...

    • Rebeca Hernandez
    • Création
    • 4 abonnés
    • 1 commentaire
    • 1 vote
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    Rebeca Hernandez a ajouté un commentaire,

    1. Bots and automation
    2. Answer Bot documentation
    3. Using autoreplies with articles for web forms

    Hello, we are adding internal knowledge base articles to our Help Center, and we are wondering if there's a way to recommend these articles to agents based on the form they are working with. Apprec...

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    Rebeca Hernandez a ajouté un commentaire,

    1. Guide
    2. ...
    3. Self-service best practices
    4. Best practices for creating an internal knowledge base

    Is it possible to link internal articles to specific forms and suggest articles to agents, in a similar way we can suggest articles to end users? Appreciate the help.

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    Rebeca Hernandez a créé une publication,

    End users log in

    Répondu
    1. Communauté
    2. Zendesk Suite Q&A

    Hello! I was wondering how you manage your end users' login to your help centers and having a central place where they can have an overview of the tickets they submit. I appreciate any input, thanks.

    • Rebeca Hernandez
    • Création
    • 4 abonnés
    • 1 commentaire
    • 1 vote
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    Rebeca Hernandez a créé une publication,

    Allowing unsafe html

    1. Communauté
    2. Zendesk Suite Q&A

    Hello, we would like to purchase a theme for our Zendesk guide, however, it looks like to use some of the formatting elements from the theme, we would need to allow unsafe HTML. Reading through the...

    • Rebeca Hernandez
    • Création
    • 2 abonnés
    • 0 commentaire
    • 0 vote