Recherches récentes


Pas de recherche récente

Andrew Nagel's Avatar

Andrew Nagel

Adhésion le 24 janv. 2022

·

Dernière activité le 28 déc. 2023

Suivis

0

Abonnés

0

Activité totale

3

Votes

0

Abonnements

2

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Andrew Nagel

Andrew Nagel a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Hi there!

I'd like to set up a KB article so that if the logged in user is, say, part of the support team, then they can see more information than a customer user.  For example:

Support team user sees this:
KBXXXX - Application stops with error 15.
Explanation: The service has experienced an error. Contact customer support.
Resolution: Gather logs and restart the service.

Customer user sees this:
KBXXXX - Application stops with error 15
Explanation: The service has experienced an error. Contact customer support.

Does this make sense? Is this possible?

Thanks!

Afficher le commentaire · Publication le 24 janv. 2022 · Andrew Nagel

0

Abonnés

0

Votes

0

Commentaire