Abdallah Abuelezz

This is not acceptable for high-engagement businesses where end users might need help on multiple different topics throughout a day. Not only does it ruin the user experience, but also our ability to categorize tickets per topic which is fundamentally important.

 

You have the ability to manage multiple conversations in your own live chat but you don't want to give it to your customers? This is bizarre and unacceptable and it's forcing us to reconsider implementing Zendesk as this behavior does not inspire trust.

Hi,

Switching from Intercom, we had clear visibility over the end user's IP address and browser information such as user agent.

Without this information, our entire cyber security apparatus falls apart and our agents are left exposed to attackers.

How can we get this information for every end user that contacts us via Messaging channel?