Recherches récentes
Pas de recherche récente
April Waugh
Adhésion le 10 mai 2023
·
Dernière activité le 29 mai 2024
Customer Program Manager, Yellowbrick Data
Suivis
0
Abonnés
0
Activité totale
57
Votes
40
Abonnements
13
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par April Waugh
April Waugh a ajouté un commentaire,
Hi Arianne,
Thanks for the reply, but it makes it more complicated for folks implementing capacity rules since we have to create a separate rule just to exclude the light agents.
Please raise the priority of correcting this.
Afficher le commentaire · Publication le 29 janv. 2024 · April Waugh
0
Abonnés
1
vote
0
Commentaire
April Waugh a ajouté un commentaire,
Why are light agents automatically included in the capacity rules? They can't be assigned tickets, so they shouldn't be added to the capacity rules.
Afficher le commentaire · Publication le 25 janv. 2024 · April Waugh
0
Abonnés
0
Votes
0
Commentaire
April Waugh a ajouté un commentaire,
We're also interested in doing something like this. Would be great to see what others have done.
Afficher le commentaire · Publication le 06 déc. 2023 · April Waugh
0
Abonnés
0
Votes
0
Commentaire
April Waugh a ajouté un commentaire,
Will Zendesk be adding the ability to sort User Segments based on Name or User Type? There doesn't seem to be a sort order at this time.
Afficher le commentaire · Publication le 23 oct. 2023 · April Waugh
0
Abonnés
1
vote
0
Commentaire