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Jennifer Zecchin-C

Adhésion le 11 août 2022

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Dernière activité le 13 févr. 2025

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Dernière activité effectuée par Jennifer Zecchin-C

Jennifer Zecchin-C a ajouté un commentaire,

CommentaireGetting started with Zendesk AI

Hi, too many of the links here are taking me to archived, 404, or legacy pages. This article was updated just a couple months ago and AI is a hot topic, so I'd expect that the linked articles would be up-to-date. Can y'all get an eye on that or suggest an updated AI article that has all the up-to-date links in it?

Afficher le commentaire · Publication le 13 févr. 2025 · Jennifer Zecchin-C

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Jennifer Zecchin-C a ajouté un commentaire,

Commentaire[ARCHIVE] Documentation

Hi, I got to this article from here: https://support.zendesk.com/hc/en-us/articles/5608652527386-Getting-started-with-Zendesk-AI-and-Advanced-AI

This article says it's archived (even though your AI page is linking directly to it), so I am clicking the link listed at the top of the page to get to the new one. But the link listed above (https://support.zendesk.com/hc/en-us/articles/8767637940506) takes me to a "OOPS… The page you were looking for doesn't exist" page. I am currently logged in.

Afficher le commentaire · Publication le 13 févr. 2025 · Jennifer Zecchin-C

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Jennifer Zecchin-C a ajouté un commentaire,

CommentaireTicket management

We also need the option to assign to the group but not the assignee. Not all of our agents work every day, sometimes with much time between, so those tickets would sit without being viewed.

Afficher le commentaire · Publication le 18 juin 2024 · Jennifer Zecchin-C

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Jennifer Zecchin-C a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This would help us

Afficher le commentaire · Publication le 30 avr. 2024 · Jennifer Zecchin-C

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Jennifer Zecchin-C a créé une publication,

Publication Feedback - Ticketing system (Support)

If no one is set to the "Online" unified status in a particular group during our work hours, I want to have a trigger or automation email that group's manager. 

Publication le 20 juin 2023 · Jennifer Zecchin-C

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Jennifer Zecchin-C a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

It would be cool for everything to be color coded: internal notes are yellow, bot responses are another color (text or text box), customer questions another color.... to differentiate from staff responses - our staff are asking for this.

Afficher le commentaire · Publication le 24 mai 2023 · Jennifer Zecchin-C

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