Avatar

Oliver Tietze

  • Activité totale
    165
  • Dernière activité
  • Membre depuis
  • Abonné à
    0 utilisateur
  • Abonnés
    0 utilisateur
  • Votes
    72
  • Abonnements
    41

Publications

Activité récente par Oliver Tietze Activité récente Votes
  • Identifying tickets without SLA policy

    Devan - Community Manager How can a view show tickets that have *no* SLA policy applied?  We don't need this on a reporting, but on an operational level, to identify those tickets that has no SLA a...

  • Use "# of Agent Replies" (or other metrics) in views

    Répondu

    I found out that the # of Replies is a condition ONLY possible in triggers. No Automations, no views. How could I make use of that fact, basically showing how many replies a ticket already had (in ...

  • Triggers for Side Conversations Content

    We're gladly using Side Conversations, but we're missing a condition firing on the content of the side conversations. As many of our third parties (B2B) use automated systems, we often receive an a...