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Celicia Fiedler

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Dernière activité effectuée par Celicia Fiedler
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    Celicia Fiedler a créé une publication,

    Add a Incoming Text Sound Notification to Zendesk Talk

    We only have five Customer Service Agents managing in-person, online, and calls for our very large airport.  They are always multi-tasking with multiple screens open on their PC or laptop and need ...

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    Celicia Fiedler a créé une publication,

    Is Insights going away?

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    Is Insight going away?  Is so, when? If insights is going away, will Explore replace it on the Enterprise plan license at no additional cost?  _________________________________ The following text i...

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    Celicia Fiedler a créé une publication,

    Will Explore include actual ticket comments?

    Our reports need to include ticket comments, at the very least the first ticket comment submitted by the customer. Will Explore include actual ticket comments? If a customer is submitting a complai...

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    Celicia Fiedler a ajouté un commentaire,

    We'd like Zendesk to demo Answer Bot.  Can you email the demo link or does a Zendesk rep need to demo Answer Bot.  What are the costs associated with answer bot?