Marcelo
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Dernière activité effectuée par Marcelo-
Marcelo a ajouté un commentaire,
+1, I'm amazed this is not an option in Zendesk yet...
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Marcelo a ajouté un commentaire,
Hi Jessie! So basically we have walk-in IT support desks where people can come in and get instant IT support. The thing is, we want end-users to be able to log a ticket themselves on a Desktop/Lapt...
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Marcelo a créé une publication,
View only user role in Zendesk
RéponduHi all, I'm looking into the possibility in Zendesk to create roles/groups where users assigned to this role/group are only able to view (all) tickets instead of also being able to edit tickets. As...
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Marcelo a ajouté un commentaire,
Thanks for your reply Diziana! We're now looking into the API, thanks for the tip :)
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Marcelo a créé une publication,
Change requester with triggers
RéponduWe want to be able to change the requester of a ticket with a trigger, is this possible in Zendesk? We have walk-in desks (IT Support) within our company and we are looking into ways for colleague...