Susan Maher
- Activité totale 111
- Dernière activité
- Membre depuis
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- Votes 38
- Abonnements 44
Aperçu des activités
Dernière activité effectuée par Susan Maher-
Susan Maher a ajouté un commentaire,
Dan I agree with you. I am able to do a lot with due dates, triggers, automations, tags, etc. But that is adding more complexity to an already complex implementation of Zendesk. This is a built ...
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Susan Maher a créé une publication,
Allow for more flexibility when defining SLAs
I understand that some businesses may have problems that need to be tracked in minutes while others in hours or days. However, SLAs in Zendesk are only set in hours/minutes. An SLA may be breach...
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Susan Maher a ajouté un commentaire,
This is a very important option for us. We currently have a process where the customer gets notified via trigger when we escalate their ticket to the next level. However, since no public comment ...
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Susan Maher a ajouté un commentaire,
You may try
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Susan Maher a créé une publication,
Show who is viewing the ticket by hovering on the "eye" icon
Avec réponseCurrently I have views that list tickets with different criteria. When I look at these lists of tickets an "eye" icon shows next to the ticket when someone is either editing or viewing the ticket....
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Susan Maher a ajouté un commentaire,
I agree with Chris but would like to add that in addition to removing the 12 View limit Zendesk needs a search capability as well.
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Susan Maher a ajouté un commentaire,
I add my vote to this request. We have too many views to manage using native Zendesk and too many agents to pay for the new Quickie. It is a great loss for us.
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Susan Maher a ajouté un commentaire,
The way we work is by having an Owner and and Assignee. Owner This is the agent (always in customer care) that will communicate with the customer. This agent is responsible to ensure that we meet ...
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Susan Maher a ajouté un commentaire,
James, I would like to request this feature be added to our subdomain as well. Thanks
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Susan Maher a ajouté un commentaire,
Kristen we have been working with Ryann and Forest specifically on this issue. I would be glad to meet and participate in this initiative. Workflow identifies how a task moves throughout the comp...