Lila Kingsley
-
Activité totale318
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés2 utilisateurs
-
Votes79
-
Abonnements158
Aperçu des activités
Dernière activité effectuée par Lila Kingsley-
Lila Kingsley a ajouté un commentaire,
Thanks Brett! I know the focus at Zendesk now is on Suite...but t would be helpful to have the old guide plan documenation available somwhere (that guide plan compare link above is redirecting to t...
-
Lila Kingsley a ajouté un commentaire,
I'm trying to recall the number of brands we're allowed in Guide Enterprise...but all that info seems to have gone away with the recent redesign of the plans pages to be all about the suite. We're...
-
Lila Kingsley a ajouté un commentaire,
Thanks Max, that's very good to hear! :)
-
Lila Kingsley a ajouté un commentaire,
We will not be able to enable the workspace for quite some time because it is an account level setting. While we're excited about the agent workspace, for us it has not insignificant training & en...
-
Lila Kingsley a ajouté un commentaire,
Great to see these changes! But since they are all around expanding admin capabilities in custom roles, I'm wondering if you have any plans to create more permission around user editing of fields,...
-
Lila Kingsley a créé une publication,
Add Advanced Search Back to the Simple Search Box
A few months ago, Zendesk modified search functionality to remove the "Advanced search" capability from the "simple search box". This change has made it more complicated for our agents and interna...
-
Lila Kingsley a ajouté un commentaire,
Just a suggestion to revise the sections on organizations and fields, as I had to open a support ticket to clarify what would happen (they asked me to post this request here): Organization: the ...
-
Lila Kingsley a ajouté un commentaire,
Is there any relationship between the shared secret & brand? We created our widget as chat only on one brand, but soon we will be moving to another brand which has our customer help center (so we ...
-
Lila Kingsley a ajouté un commentaire,
Playing around with the configuration, I've noticed that when you have contact form + chat + help center + contextual help enabled the widget opens with the contact us button along with the search ...
-
Lila Kingsley a ajouté un commentaire,
I have a question about whether the answer bot interaction is passed on in the ticket in any way if the interaction did not solve the question...i.e. it suggested no articles, or the end user indic...