Lila Kingsley

1. Guide
2. ...
3. Help Center customization
4. Selectively hiding Help Center components using Curlybars

Kim Nylander:  my category code looks different than yours, and in our HC we're only hiding articles in the category template, but...I think your closing {{/isnt}} may be too far down.  Have you tr...

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• Lila Kingsley
• Création 18 mai 2021 20:15
• 0 vote

1. Zendesk updates
2. Announcements
3. Streamline your help center request form with pre-filled fields

FYI for folks since I had to go through a few articles to find this out:  this functionality requires templating API v2 which was released in early 2020.  Details about v2 (including how to tell wh...

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• Lila Kingsley
• Création 20 avril 2021 20:12
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing trigger categories

Does this March 31st date still apply?  It appears that the original article was revised to not specify a date--it now seems to say that Zendesk will reach out at some point if you have not migrated. 

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• Lila Kingsley
• Création 22 mars 2021 16:39
• 0 vote

1. Guide
2. ...
3. Help Center customization
4. Selectively hiding Help Center components using Curlybars

Great article, thank you!  Wondering if it is possible to hide articles by label instead of id?   I got the code to working hiding articles by ID but get an error when I try to replace the isnt id ...

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• Lila Kingsley
• Création 18 mars 2021 18:41
• 1 vote

1. Guide
2. ...
3. Guide basics
4. About the Zendesk Guide plan types

Thanks Brett! I know the focus at Zendesk now is on Suite...but t would be helpful to have the old guide plan documenation available somwhere (that guide plan compare link above is redirecting to t...

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• Lila Kingsley
• Création 2 février 2021 17:54
• 0 vote

1. Guide
2. ...
3. Guide basics
4. About the Zendesk Guide plan types

I'm trying to recall the number of brands we're allowed in Guide Enterprise...but all that info seems to have gone away with the recent redesign of the plans pages to be all about the suite.  We're...

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• Lila Kingsley
• Création 2 février 2021 02:54
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing enhanced custom agent roles

Thanks Max, that's very good to hear!  :)

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• Lila Kingsley
• Création 29 janvier 2021 01:49
• 0 vote

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Migrating to the Zendesk Agent Workspace

We will not be able to enable the workspace for quite some time because it is an account level setting.  While we're excited about the agent workspace, for us it has not insignificant training & en...

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• Lila Kingsley
• Création 14 janvier 2021 01:29
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing enhanced custom agent roles

Great to see these changes!  But since they are all around expanding admin capabilities in custom roles, I'm wondering if you have any plans to create more permission around user editing of fields,...

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• Lila Kingsley
• Création 22 décembre 2020 22:38
• 3 votes