Diane Albert
I am no longer using Zendesk in my new position.
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Activité totale84
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés4 utilisateurs
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Votes13
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Abonnements23
Publications
Activité récente par Diane Albert-
Restricting the reopening of a ticket OR multiple "closed" timings
I have two main types of tickets in my business: general support questions about the product / application receipt of media files to be uploaded to a customer's site I have a custom ticket type l...
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Reset satisfaction rating to allow a resend after improvement of situation
I respond to all of our Bad Satisfaction ratings in order to turn the experience around. Outside of the API, which I do not use, is there a way for me to reset a customer's satisfaction rating so t...