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Heather

  • Activité totale 5
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Dernière activité effectuée par Heather
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    Heather a créé une publication,

    Easy way to delete 80K of Russian spam?

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    We received over 87K of Russian spam overnight. It looks like Zendesk has shut of the firehose (yay!), but we're left with so many tickets to mark as spam and delete (boo!). I was hoping to increas...

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    Heather a ajouté un commentaire,

    Hi Andrew, That's it! Mystery solved. Thank you very much for sharing that article. Have a great day! Heather    

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    Heather a créé une publication,

    Public replies displaying as Internal notes

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    Hello hello! We've infrequently been experiencing a weird hinkelbonk over the last week where a reply from a user will display as an Internal note even though it's a Public reply.  It's rather disc...