Will D'Amato

1. Support
2. ...
3. Apps and integrations
4. When an agent is out of office, how can I reassign their open tickets?

thanks @devan. I already raised a request myself.

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• Will D'Amato
• Création 5 septembre 2019 15:22
• 0 vote

1. Support
2. ...
3. Apps and integrations
4. When an agent is out of office, how can I reassign their open tickets?

Hi- It appears the Force unassign tickets feature isn't working for us even though it's configured.

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• Will D'Amato
• Création 5 septembre 2019 12:41
• 2 votes

1. Communauté
2. Feedback on Support
3. Customize search results columns

None of this is going to matter in another couple of months when our ZoHo adoption is complete

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• Will D'Amato
• Création 5 juin 2019 17:54
• 2 votes

1. Communauté
2. Feedback on Support
3. Customize search results columns

Don't forget to upvote others posts here to get some traction. Otherwise it's just a group of disassociated complaints Zendesk will never do anything about.  

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• Will D'Amato
• Création 5 juin 2019 17:53
• 7 votes

1. Communauté
2. Feedback on Support
3. Customize search results columns

I can't tell you how disappointed we are to learn that is impossible when I tried to add a column to the search results page to vew which organization the requester is submitting the request from. ...

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• Will D'Amato
• Modifié 13 février 2019 16:55
• 7 votes