Maurits Vos

1. Support
2. ...
3. Agent guide for Support
4. Using side conversations in tickets (Collaboration add-on)

Hello Toby, Thanks for the response!   I see no issues in using the default agent signature for our cases at least.

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• Maurits Vos
• Création 11 juin 2018 11:00
• 1 vote

1. Support
2. ...
3. Agent guide for Support
4. Using side conversations in tickets (Collaboration add-on)

Thanks for enabling this feature widely! I was part of the EAP and really like the feature I agree with Ola and Sebastian.  Selecting an email address or setting a default address per brand/agent w...

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• Maurits Vos
• Création 8 juin 2018 10:40
• 1 vote

1. Communauté
2. Support Q&A
3. Images Open in New Tab Instead of Downloading

Hi,   We are seeing the same on an account-wide basis, not related to a specific user or computer/browser. Also having a hard time figuring out what is causing it. Is there a resolution or does it ...

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• Maurits Vos
• Création 2 octobre 2018 15:13
• 0 vote

1. Communauté
2. Feedback on Support
3. Triggers - Action: Add Internal Note as a trigger action

Hi, Just stepping in here.   Our use case for this feature would be that we have different SOP's for some customers. We ship spare parts internationally and sometimes we need to make sure that cert...

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• Maurits Vos
• Création 31 mai 2018 07:55
• 0 vote