Adam Fronteras
- Activité totale 37
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Dernière activité effectuée par Adam Fronteras-
Adam Fronteras a ajouté un commentaire,
Yes please and Organisations, we had someone accidental change an organisation name by accident thanks
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Adam Fronteras a ajouté un commentaire,
Zendesk need to get this sorted out, an easy way would be to display the Ticket organisation of the two tickets you are about to merge, surely that would not be to hard do
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Adam Fronteras a ajouté un commentaire,
The problem we have is our customers do not want to see the Zendesk ticket number in the comments (unless it is right down the bottom) as we have to use their systems ticket number
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Adam Fronteras a ajouté un commentaire,
Hi Justin Can you give a bit more explanation, the subject lines from customers the same subject title thanks This is a problem we have been trying to sort out for ever thanks Adam
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Adam Fronteras a ajouté un commentaire,
Yes this would help us as well
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Adam Fronteras a ajouté un commentaire,
Hi Jessie We often have to pass information to and from other companies help desk systems which their system will then send out to their end user therefore they don't want to see our 'please re...
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Adam Fronteras a ajouté un commentaire,
We need to be able to stop this on certain customer triggers because we interface with other systems (ie Topdesk) with and the delimiters cause problems
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Adam Fronteras a ajouté un commentaire,
I cant see how difficult it could be all we are asking to do is check that the organisation fields = the same company on each ticket before allowing a merge - that should be standard. Until such t...
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Adam Fronteras a ajouté un commentaire,
we need to change the date to 45 days as we often need to change incidents to tasks etc for reporting purposes 28 days is to short