Andrei Kamarouski
I am Zendesk Expert and Pythia CEO. We develop productivity apps for Zendesk. https://pythia.cc
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Dernière activité effectuée par Andrei Kamarouski-
Andrei Kamarouski a ajouté un commentaire,
Hi Kelli Gorrell, I see. In order to achieve this, you need to customize your HC theme page for Requests to display this as a column. Earlier I was referring to the single request page, where you c...
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Andrei Kamarouski a ajouté un commentaire,
Hi Kelli Gorrell, Let me try to help you. Peer feedback is not supported by Zendesk. You can add custom fields for agents / leads to rate but this makes your left fields panel really crowded. Als...
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Andrei Kamarouski a ajouté un commentaire,
Hi Alina, There is a workaround (it is not recommended, but can be used with caution). Andrei KamarouskiZendesk Expert, Pythia Co-Founder
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Andrei Kamarouski a ajouté un commentaire,
Hi Chris Wiggins, Thank you for much for your gorgeous feedback! I am very happy to hear it! =) P.S. You might be amazed with our productivity apps called Pythia.
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Andrei Kamarouski a ajouté un commentaire,
Hi Joshua Atkin, It depends on what is the UI where and how you want to see this info. In Views you can just add a column Next SLA Breach to see how much time is left to reply to the ticket insid...
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Andrei Kamarouski a ajouté un commentaire,
Kawano Tomomi, it works perfectly for one of my customers. Not sure why not on your end. Could you send a full screenshot of your trigger here?
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Andrei Kamarouski a ajouté un commentaire,
Chris Wooten, you are 100% right! However, there are some critical but missing features in macros, and nobody knows if and when they will be developed by Zendesk. :)
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Andrei Kamarouski a ajouté un commentaire,
Hi Chris Wooten, I am not 100% sure, but our Advanced Macros app might allow you to do this. I would be happy to discuss this topic directly - feel free to reach out.
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Andrei Kamarouski a ajouté un commentaire,
Kawano Tomomi, Use this JSON code in your trigger. { "request": { "email_ccs": [ { "user_email": "EMAIL","action": "put"} ] }}
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Andrei Kamarouski a ajouté un commentaire,
Hi Dora Kibbee, You can easily do this following this recipe https://support.zendesk.com/hc/en-us/community/posts/360052186773-How-to-recreate-the-Insights-CSAT-dashboard-in-Explore