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Andrew Horton

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    Andrew Horton a ajouté un commentaire,

    Indeed it does. That is very helpful indeed. I am going to play with setting this up now. As you suggest, using group membership or some sort of tag should help drive a rule to populate the "suppor...

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    Andrew Horton a ajouté un commentaire,

    @phil, Oh gosh, this really is the waking of an old thread.... turned out getting product out and making sales took priority over the last few months. Now support hoves back into view. I would like...

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    Andrew Horton a créé une publication,

    How can I add a name to an End User record

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    I have an end user whose email address does not clearly indicate his name. How can I update the End User record to add a meaningful name? 

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    Andrew Horton a créé une publication,

    How to manage external escalation (by email)

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    Hello, We manage a lot of inbound tickets which may need escalation to any number of external partners for queries, help etc. We do not necessarily want to bother the original requester with all of...