Jesper
Customer Experience Manager
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Aperçu des activités
Dernière activité effectuée par Jesper-
Jesper a créé une publication,
Side-conversation (Collaboration Add-on)
We have just signed and started using the Side-conversation (Collaboration Add-on) but noticed a real struggle to see when a side conversation is updated (responded to) outside of the main ticket. ...
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Jesper a ajouté un commentaire,
+1
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Jesper a ajouté un commentaire,
Great to have this feature! I’m just wondering if I can find any examples on how this is appear for the costumers? Would be great if you can get any voice recordings on this and how to change the m...
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Jesper a ajouté un commentaire,
I’m totally agreeing with Tania, we are also looking for a consistency in our voice messages and it would be great if this will be a possibility in the near future. We have tried to work around it ...
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Jesper a ajouté un commentaire,
Hi @Neil, We will shortly have a callback-function in place (just waiting for the musicstudio audiofiles). However we would also like to have a longer max queue waiting-time the optimal time woul...
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Jesper a ajouté un commentaire,
I'm totally on the same page as Jeff! In our peak season we have a lot of calls and if the costumer wants to stay in the queue we would like them to have that opportunity. We have a call-back funct...