Crystal Hoover

1. Communauté
2. Guide Q&A
3. Guide Article: Links in Bullet Lists are not linked

Appears to be fixed now, logged in or not! Thanks, ZenDesk!

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• Crystal Hoover
• Création 18 janvier 2021 19:29
• 1 vote

1. Communauté
2. Guide Q&A
3. Guide Article: Links in Bullet Lists are not linked

Signing out hasn't solved the problem for me. When I use Google Chrome's incognito mode, or when I open up a different browser, the formatting on bullet points is still broken.

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• Crystal Hoover
• Création 18 janvier 2021 17:59
• 0 vote

1. Communauté
2. Guide Q&A
3. Hyperlinks not working

My workspace has the same problem, and we haven't made any changes to our theme in over six months. All formatting (hyperlinks, anchor links, bolding, italics, etc.) has been erased from the bullet...

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• Crystal Hoover
• Modifié 18 janvier 2021 17:34
• 0 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing knowledge base activity without Explore

Hello, I am looking to create a report of the total number of articles in our Knowledge Base over time (e.g. on Jan 1, 2018 we have X number of articles, on Feb 1, 2018 we had Y number of articles)...

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• Crystal Hoover
• Création 1 avril 2019 21:17
• 0 vote

1. Communauté
2. Feedback on Support
3. Customize search results columns

We would also find this very useful. The Organization field is pretty important for us to see when searching. Being able to filter by organization isn't enough.

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• Crystal Hoover
• Création 21 mars 2019 16:16
• 9 votes

1. Communauté
2. Feedback on Guide
3. "Visible to" no longer defaults to "Everyone"

Just chiming in to add that my company would really like to be able to control the visibility default as well. 95% of our articles should be visible to everyone, and it's a pain to remind our write...

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• Crystal Hoover
• Création 25 février 2019 16:28
• 0 vote