Andrew Forbes
Principal Product Marketing Manager, Zendesk Explore & Release Marketing
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Andrew Forbes-
Andrew Forbes a ajouté un commentaire,
Hi Mariliam Enhancements to Guide datasets (knowledge base & search reporting) are on the Explore roadmap. We can update you once we have a confirmed timeline. To echo Rob, the current Knowledge/Se...
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Andrew Forbes a ajouté un commentaire,
Hi all - This feature is going to go into early access in the next couple weeks! You can sign up here: https://support.zendesk.com/hc/en-us/articles/360036743314
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Andrew Forbes a ajouté un commentaire,
Hi Carl, There are two ways to fix this. 1. Multiply your result by 100 (if you're looking for a percentage) 2. Go into Chart Configuration -> Display Format -> and from here you can change the ...
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Andrew Forbes a ajouté un commentaire,
Hi Ayal - This could likely be accomplished using a "Change Attribute" filter on your dashboard. You can read more here about how these filters work: https://support.zendesk.com/hc/en-us/article...
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Andrew Forbes a ajouté un commentaire,
Hi Fabio - This is possible today by adding a "Metric filter" to your dashboards. See below:
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Andrew Forbes a créé un article,
Recette Explore : affichage des tickets ayant reçu une réponse dans des fourchettes de temps différentes
Cette recette montre le pourcentage de tickets recevant des réponses dans des fourchettes de temps différentes. Vous pouvez l’utiliser pour comparer différents groupes et autres attributs. Ce d...
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Andrew Forbes a créé un article,
Recette Explore : calcul du coût de service estimé
Combien vous coûte le traitement des questions portant sur divers types de problèmes ou combien de temps consacrez-vous à différents clients ? Dans ce rapport, vous utiliserez les données recueil...
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Andrew Forbes a ajouté un commentaire,
Hey Anton - Yes, there are some REGEX functions that would work well to extract fields here. You can also use the function CONTAINS(). Our team is working on an article, but here's a head start:...
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Andrew Forbes a ajouté un commentaire,
Hey Terry, You can build out some custom metrics to track weeks that start on Sunday. The formula looks something like: START_OF_WEEK_SUNDAY(_date). We don't currently have it on the roadmap f...
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Andrew Forbes a ajouté un commentaire,
Hi all, This is a feature that our team is looking to roll out in the next two weeks! We'll have more information posted shortly, but we're currently testing it internally before we roll it out bro...