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Oren Gozlan

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Dernière activité effectuée par Oren Gozlan
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    Oren Gozlan a créé une publication,

    Zendesk and PowerBI

    Répondu
    1. Communauté
    2. Integrations and Apps Q&A

    Hi Guys,   trying to play around and build some new views .... can someone help with how to build "tickets opened today" sorted by Prio & status   thnx for help! Oren

    • Oren Gozlan
    • Création
    • 7 abonnés
    • 11 commentaires
    • 0 vote
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    Oren Gozlan a créé une publication,

    Ticket - Time - Tag

    1. Communauté
    2. Insights Q&A

    Hi.   Trying to build a report like this without luck – please help:   Ticket ID Open Date & Time Close Date & Time Subject  1 jan 1 00:01  jan 2 ; 00:02  bla bla bla     ...

    • Oren Gozlan
    • Création
    • 2 abonnés
    • 1 commentaire
    • 0 vote
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    Oren Gozlan a ajouté un commentaire,

    1. Communauté
    2. Support Q&A
    3. SLA count on "Re-open"

      Still - looking for a restart SLA on re-open... 

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    Oren Gozlan a créé une publication,

    Insight Report - long table

    1. Communauté
    2. Insights Q&A

    Hi. I have a report which results in all tickets per organizations for the last week. When adding the report to a dashboard and sending the dashboard via email (daily/weekly) - the table is truncat...

    • Oren Gozlan
    • Création
    • 5 abonnés
    • 3 commentaires
    • 0 vote
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    Oren Gozlan a créé une publication,

    Support Tickets to Guide Article Automation

    1. Communauté
    2. Guide Q&A

    Hi all. I have few tickets which are opened for the support team as "FYI" (such as general bugs, new releases, etc). The formation of those emails are fixed and i have no problem to identify them. ...

    • Oren Gozlan
    • Création
    • 2 abonnés
    • 1 commentaire
    • 0 vote
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    Oren Gozlan a ajouté un commentaire,

    1. Communauté
    2. Feedback on Support
    3. Ability to prohibit merging of tickets across organizations

    after sending an email to Zendesk support, i've got this answer:   Hey Oren, Thanks for contacting Zendesk's Customer Advocacy team. I completely understand your concern regarding the ability to ...

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    Oren Gozlan a ajouté un commentaire,

    1. Communauté
    2. Feedback on Support
    3. Ability to prohibit merging of tickets across organizations

    I don't this that +1 is the issue. This is a critical bug that can be a life changer for Zendesk, it can't be that Zendesk have not thought about it. Zendesk ??!!!

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    Oren Gozlan a créé une publication,

    Report help - subject based report

    1. Communauté
    2. Insights Q&A

    Hi. I have tickets which contain subject ABC-XXX, The XXX is constant and the ABC may be diff. for each one of those tickets an additional ticket field is added with specific value For each ticket ...

    • Oren Gozlan
    • Création
    • 5 abonnés
    • 5 commentaires
    • 0 vote
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    Oren Gozlan a créé une publication,

    End User with Multiple Organizations automation

    Répondu
    1. Communauté
    2. Support Q&A

    When end user with few organizations opens a case via mail channel – how do you assign to the right account?  Let’s say: my end user have organizations X (default), Y , Z He send an email to my sup...

    • Oren Gozlan
    • Création
    • 3 abonnés
    • 2 commentaires
    • 0 vote
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    Oren Gozlan a créé une publication,

    Automation/Triggers - set organization for end user with multiple organizations

    Répondu
    1. Communauté
    2. Support Q&A

    So how do you manage end users with multiple organizations? When end user with few organizations opens a case via mail channel – how do you assign to the right account?  Let’s say: my end user have...

    • Oren Gozlan
    • Création
    • 4 abonnés
    • 2 commentaires
    • 0 vote