Oren Gozlan
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Dernière activité effectuée par Oren Gozlan-
Oren Gozlan a créé une publication,
Zendesk and PowerBI
RéponduHi Guys, trying to play around and build some new views .... can someone help with how to build "tickets opened today" sorted by Prio & status thnx for help! Oren
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Oren Gozlan a créé une publication,
Ticket - Time - Tag
Hi. Trying to build a report like this without luck – please help: Ticket ID Open Date & Time Close Date & Time Subject 1 jan 1 00:01 jan 2 ; 00:02 bla bla bla ...
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Oren Gozlan a ajouté un commentaire,
Still - looking for a restart SLA on re-open...
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Oren Gozlan a créé une publication,
Insight Report - long table
Hi. I have a report which results in all tickets per organizations for the last week. When adding the report to a dashboard and sending the dashboard via email (daily/weekly) - the table is truncat...
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Oren Gozlan a créé une publication,
Support Tickets to Guide Article Automation
Hi all. I have few tickets which are opened for the support team as "FYI" (such as general bugs, new releases, etc). The formation of those emails are fixed and i have no problem to identify them. ...
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Oren Gozlan a ajouté un commentaire,
after sending an email to Zendesk support, i've got this answer: Hey Oren, Thanks for contacting Zendesk's Customer Advocacy team. I completely understand your concern regarding the ability to ...
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Oren Gozlan a ajouté un commentaire,
I don't this that +1 is the issue. This is a critical bug that can be a life changer for Zendesk, it can't be that Zendesk have not thought about it. Zendesk ??!!!
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Oren Gozlan a créé une publication,
Report help - subject based report
Hi. I have tickets which contain subject ABC-XXX, The XXX is constant and the ABC may be diff. for each one of those tickets an additional ticket field is added with specific value For each ticket ...
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Oren Gozlan a créé une publication,
End User with Multiple Organizations automation
RéponduWhen end user with few organizations opens a case via mail channel – how do you assign to the right account? Let’s say: my end user have organizations X (default), Y , Z He send an email to my sup...
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Oren Gozlan a créé une publication,
Automation/Triggers - set organization for end user with multiple organizations
RéponduSo how do you manage end users with multiple organizations? When end user with few organizations opens a case via mail channel – how do you assign to the right account? Let’s say: my end user have...