
Oren Gozlan
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Dernière activité effectuée par Oren Gozlan-
Oren Gozlan a créé une publication,
Zendesk and PowerBI
RéponduHi Guys, trying to play around and build some new views .... can someone help with how to build "tickets opened today" sorted by Prio & status thnx for help! Oren
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Oren Gozlan a ajouté un commentaire,
Still - looking for a restart SLA on re-open...
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Oren Gozlan a créé une publication,
Support Tickets to Guide Article Automation
Hi all. I have few tickets which are opened for the support team as "FYI" (such as general bugs, new releases, etc). The formation of those emails are fixed and i have no problem to identify them. ...
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Oren Gozlan a ajouté un commentaire,
after sending an email to Zendesk support, i've got this answer: Hey Oren, Thanks for contacting Zendesk's Customer Advocacy team. I completely understand your concern regarding the ability to ...
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Oren Gozlan a ajouté un commentaire,
I don't this that +1 is the issue. This is a critical bug that can be a life changer for Zendesk, it can't be that Zendesk have not thought about it. Zendesk ??!!!
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Oren Gozlan a créé une publication,
End User with Multiple Organizations automation
RéponduWhen end user with few organizations opens a case via mail channel – how do you assign to the right account? Let’s say: my end user have organizations X (default), Y , Z He send an email to my sup...
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Oren Gozlan a créé une publication,
Automation/Triggers - set organization for end user with multiple organizations
RéponduSo how do you manage end users with multiple organizations? When end user with few organizations opens a case via mail channel – how do you assign to the right account? Let’s say: my end user have...
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Oren Gozlan a créé une publication,
Triggers & Performance
RéponduDoes any one have information about ticket creation processing time when needs to go through triggers? I mean ... if I have 10 triggers or 200 - what will be the impact? 10x
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Oren Gozlan a créé une publication,
outlook plugin
RéponduHi all. is there a way to add organization selection to the plug in? all my end users are "multiple organizations" end users and we are looking for a way to select the right organization when submi...
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Oren Gozlan a créé une publication,
Coloring ticket line in view
RéponduHi, is there any option to color the entire ticket line? something like if prio is urgent - the whole line of the case will be red ? thnx