Dan Ross

1. Communauté
2. Chat and Message - Troubleshooting and Q&A
3. change text label of button

Hey Markus,   Try checking out these settings instead: https://developer.zendesk.com/embeddables/docs/widget/settings#chatlabel  and https://developer.zendesk.com/embeddables/docs/widget/settings#c...

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• Dan Ross
• Création 21 janvier 2020 22:30
• 0 vote

1. Zendesk updates
2. Announcements
3. Action needed: Re-authorize Zendesk Gmail Connector

Hey The Alternate Reality Game, Kim R Robinson,   Those two sections are different than the reauthorization. They relate to allowing Zendesk to send email on your behalf. You can definitely still u...

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• Dan Ross
• Modifié 21 janvier 2020 17:24
• 0 vote

1. Support
2. ...
3. Agent guide for Support
4. Adding an agent signature to ticket email notifications

Hey Kyle, Sorry, I'm not sure if I understand the question. Are you asking if an agent using a signature with a image of their handwriting can be a trigger condition? Or include the hand signature ...

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• Dan Ross
• Création 17 janvier 2020 15:56
• 1 vote

1. Support
2. ...
3. Agent guide for Support
4. Adding an agent signature to ticket email notifications

Hey Kyle,  If you have each agent create a hand signature and upload it to a server you control , you can include the image in the agent signature with Markdown. It could then be appended to all ou...

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• Dan Ross
• Création 16 janvier 2020 21:54
• 2 votes

1. Support
2. ...
3. Extending Zendesk Support
4. Installing and using the Sidebar Search app

Hey Chloé Mauduit, Currently, it looks like article searching isn't supported in the application. The current description reads: The Sidebar Search app allows you to search your Zendesk Support for...

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• Dan Ross
• Création 16 janvier 2020 20:17
• 0 vote

1. Communauté
2. Support - User Tips & Tricks
3. Job title for zendesk editor

Some alternative titles could be  Wearer of many hats Chief Agent-herder Support Systems Administrator Support Business Process Manager Depending on your region, you might want to be wary of fittin...

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• Dan Ross
• Création 13 janvier 2020 19:07
• 1 vote

1. Zendesk updates
2. Announcements
3. Action needed: Re-authorize Zendesk Gmail Connector

Thanks for the update Jennifer Rowe!I have a question about what you wrote here:You need to re-authorize any support address connected using the Gmail Connector anytime between January 17 and Janua...

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• Dan Ross
• Création 13 janvier 2020 18:23
• 0 vote

1. Communauté
2. Support - User Tips & Tricks
3. Job title for zendesk editor

Hey Sebastian, Sounds like we have similar roles. I pushed for 'Zendesk Overlord' but in the end, we settled on 'Support Operations Manager' at our company. 

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• Dan Ross
• Création 13 janvier 2020 18:05
• 4 votes

1. Communauté
2. Support - Troubleshooting and Q&A
3. Add description to the Attachments field for "Submit a request" form

Hey Grant,   You could do this with some conditional code on your new_request page just before the script you have above. Try something like this: <script>var ticketForm = location.search.split('ti...

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• Dan Ross
• Création 8 janvier 2020 20:33
• 2 votes

1. Communauté
2. Support - Product Feedback & Discussion
3. Idea: Agents should see an error when attempting to CC blacklisted addresses

+1 here, I think this is a great idea! Providing users with feedback about what they've done to cause the issue is always helpful, especially if the feedback can be provided at the time they're mak...

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• Dan Ross
• Création 2 janvier 2020 20:53
• 0 vote