Dan Ross
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Activité totale1427
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Dernière activité
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Membre depuis
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Abonné à2 utilisateurs
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Abonnés8 utilisateurs
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Votes458
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Abonnements513
Aperçu des activités
Dernière activité effectuée par Dan Ross-
Dan Ross a ajouté un commentaire,
Hey Lea Jane Hug You can do that in two ways, you can either have a trigger for each status and have a different message setup for each trigger, or you can do it in one trigger using Liquid Markup ...
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Dan Ross a ajouté un commentaire,
Hey Melody QuinnWe have the same scenario, unfortunately, it doesn't appear to be an option. To protect the org fields, we disabled permissions for non-admin or non-integration users from being abl...
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Dan Ross a ajouté un commentaire,
Hey Salvador, Thanks very much for coming back to the Community with an update, even if there's no major news yet. The transparency is really appreciated and I'm glad to see that it's still being w...
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Dan Ross a ajouté un commentaire,
Definitely looking for this functionality on duration data types as well.
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Dan Ross a ajouté un commentaire,
We're new to explore and would also love to be able to do what Jackson's asking. When we're viewing chat wait times, 1.3 minutes is less helpful and hh:mm:ss breakdowns.
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Dan Ross a ajouté un commentaire,
Hey Joshua,For the first item, you just need to save the source image you're using at the proper size you want it to display. If you don't, I believe it displays at full res, which is what you're s...
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Dan Ross a ajouté un commentaire,
Hey NewZendeskUser, If the Agent license you're using to create the ticket is a Light Agent, this would be expected, as Light Agents can't create public comments. Is the integration user a Light Ag...
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Dan Ross a ajouté un commentaire,
There needs to be an ability to have multiple viewers on a report, even if editing is restricted to the 'first' viewer. Collaboration and troubleshooting with colleagues is impossible to do effecti...
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Dan Ross a ajouté un commentaire,
This would be really helpful for us as well. Great idea!
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Dan Ross a ajouté un commentaire,
I like the idea Danielle's idea of Light Agents being able to make personal views only, but if that were to happen, I'd want to add that admins definitely need access to be able to see and edit oth...