Jalle van Goor den Oosterlingh | RealConnections NL

1. Communauté
2. Feedback on Support
3. Feature Request: Add an API or setting to change the label of the Description field on the Web Widget

Hi Alejandro, I can only say +1.

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Création 11 novembre 2020 09:20
• 0 vote

1. Communauté
2. Feedback on Explore
3. Giving Viewing/Editing permissions on Dashboard Level

Thanks for clarifying Ryan! This should help in understanding the case :).

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Création 4 novembre 2020 13:47
• 0 vote

1. Communauté
2. Feedback on Talk
3. IVR menu for calls after hours

Hello Theresa, That functionality is not native in Zendesk Talk. However you could achieve that functionality by routing the call number after hours to another number you've purchased in Zendesk us...

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Création 31 octobre 2020 19:14
• 0 vote

1. Communauté
2. Feedback on Support
3. Internal Notes in Tickets

Hi Nada, You should have this option at the top of each ticket, but just below the text editor: This should allow you to do what you seek!

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Création 31 octobre 2020 19:11
• 0 vote

1. Communauté
2. Talk Q&A
3. Live Calls access

Hi Chris, Is the Talk option enabled on your profile? You can check that following this article: https://support.zendesk.com/hc/en-us/articles/214510868-Giving-agents-access-to-Talk  

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Création 31 octobre 2020 19:05
• 0 vote

1. Communauté
2. Explore Q&A
3. How to Show Total Talk Time by Agent

Hi Therese, The Metric probably shows you something like "AVG(Call talk time (min)". When you click this metric you should be able to select other aggregators:  Listening to your case, it sounds l...

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Création 31 octobre 2020 19:02
• 0 vote

1. Communauté
2. Chat Q&A
3. Chat Past visit -- identify for same email account

Hi Mellisa, You should be able to prevent this if you set the filling out of user information as mandatory before the start of the chat!  

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Création 31 octobre 2020 18:57
• 0 vote

1. Communauté
2. Chat Q&A
3. Availability Status not showing up at all

Hi Yu, That is pretty strange. Definitely seems like something is off. Have you tried contacting Zendesk Support from your account? There should be a help button on the admin page :).  

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Création 31 octobre 2020 18:55
• 0 vote

1. Communauté
2. Feedback on Explore
3. Giving Viewing/Editing permissions on Dashboard Level

Hi Ryan, Thank you for submitting feedback on Explore! Could you maybe elaborate a bit more on the use case for this? Why shouldn't that particular individual with the edit rights be able to edit t...

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Création 31 octobre 2020 18:47
• 0 vote

1. Communauté
2. Integrations and Apps Q&A
3. Can We Add Zendesk to An Android App?

Hi Allison, Are you looking for this?  

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• Jalle van Goor den Oosterlingh | RealConnections NL
• Création 31 octobre 2020 18:43
• 0 vote