Sudeshna Basu

1. Zendesk updates
2. Announcements
3. Announcing trigger categories

Hi DJ JimenezWhat has been described above by Stephen Belleau is exactly right. The automatic enablement of the Categories functionality after March 31, 2021, implies that all your existing trigger...

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• Sudeshna Basu
• Création 27 janvier 2021 22:40
• 0 vote

1. Communauté
2. Feedback on Support
3. Important Feature Change: Stop leaving triggers "checked" after action has been taken

Hi Lindsay,Thank you so much for sharing your feedback on the new trigger page. It's great to know that you like the new updates overall. But sorry to hear that you're facing some challenges, as we...

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• Sudeshna Basu
• Création 20 novembre 2020 21:21
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing advanced search and other enhancements for triggers

Hi CatherineThanks for your comment. Providing you an easy way to organize your triggers by categories is on the product roadmap. Stay tuned for further updates later this year.

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• Sudeshna Basu
• Création 9 octobre 2020 01:07
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing advanced search and other enhancements for triggers

Hello AlfredoThank you for providing feedback on the new functionality, much appreciated!I wanted to confirm that the sort function does not alter the sequence of the trigger execution. After you s...

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• Sudeshna Basu
• Création 7 octobre 2020 22:34
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing the removal of Insights reporting

Hi Greg O'Neill,Congratulations on your first report replication from Insights to Explore!I assume the issue you're referring to is similar to the one reported here: https://support.zendesk.com/hc/...

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• Sudeshna Basu
• Création 17 avril 2020 20:47
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing the removal of Insights reporting

Hello Bernard MerkelSincere apologies for the disruption. Our team has resolved the root cause and access has been restored to all affected accounts.

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• Sudeshna Basu
• Création 1 avril 2020 22:32
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing the removal of Insights reporting

Hi Bobby Quezada Your account issue should have been resolved, apologies for the inconvenience.

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• Sudeshna Basu
• Création 1 avril 2020 16:45
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing the removal of Insights reporting

Hi Neil Lillemark,The Knowledge Base, Community & Search reports are not powered by GoodData. Hence, these will not be impacted by the Insights end of life.However, the Overview, Leaderboard & Sati...

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• Sudeshna Basu
• Création 26 février 2020 21:31
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing the removal of Insights reporting

Hi Jessica,Thanks for your feedback on Guide reporting.Enhancing reporting capabilities for the Guide dataset is on the roadmap for Explore, however we don't have a planned timeline yet.  

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• Sudeshna Basu
• Création 7 février 2020 18:02
• 0 vote