Ben Van Iten
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Activité totale541
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés3 utilisateurs
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Votes10
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Abonnements253
Aperçu des activités
Dernière activité effectuée par Ben Van Iten-
Ben Van Iten a ajouté un commentaire,
Hi Jennifer, My apologies for the delay in response. I see that you had a ticket with us and the resolution appeared to be related to a local issue. Please let us know if you have any further quest...
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Ben Van Iten a ajouté un commentaire,
Hi Amit, Thanks for the update. I reviewed some of our documentation and worked with a few team members who specialize on SLA's, and unfortunately there really isn't a way to make First Reply Time ...
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Ben Van Iten a ajouté un commentaire,
Hi Nick, Thanks for the additional detail. Have any of the users in question found success when they try any (or a combination) of the following: -Clearing their cache/cookies-Testing with a differ...
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Ben Van Iten a ajouté un commentaire,
Hi Nick, I'm sorry for the delay. 1. Is this issue still occurring?2. Could you tell me the error your customers are receiving? Thanks!
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Ben Van Iten a ajouté un commentaire,
Hi Greg, Triggers are only able to look at the current ticket in question, therefore unfortunately it isn't possible to use this functionality to evaluate how many tickets a customer has submitted ...
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Ben Van Iten a ajouté un commentaire,
Hi Amit, My apologies for the delay in our response here. Could you tell me which SLA types you are trying to use (First Reply Time, Next Reply Time, etc) so I can get a better idea of any possible...
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Ben Van Iten a ajouté un commentaire,
Hi Aditya, The first thing I would do is add the groups you want to use, as you will not be able to map users to a group that does not exist already. Then from there, when you import agents you hav...
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Ben Van Iten a ajouté un commentaire,
Hi Fran, Thanks for the clarification. I don't think an SPF record would be appropriate in this case. Usually when this comes up, the email domain that is receiving the email has a rule in place th...
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Ben Van Iten a ajouté un commentaire,
Hi Paul, Thanks for the feedback. We have an individual article that covers the difference between these two but I think you're right that this article could point to it to make this process easier...
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Ben Van Iten a ajouté un commentaire,
Greetings, We do not have any out of the box functionality that would accomplish this exactly. If I'm understanding your use case correctly though, it might be worth considering using external emai...