Lance Mitchell

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Dernière activité effectuée par Lance Mitchell
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    Lance Mitchell a ajouté un commentaire,

    Agreed, this functionality needs added. Realistically, if you set the filters in the query then the dashboard should only allow what's been filtered out to display as well.

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    Lance Mitchell a ajouté un commentaire,

    Hi Molly, In our case the ticket status does not change as we have specific service level agreements that our status is used to monitor. We do have a trigger created for any time a ticket is saved ...

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    Lance Mitchell a créé une publication,

    Historical Time Between Ticket Updates

    I'm looking to report on the average time between ticket updates for tickets that were on HOLD and PENDING statuses for a specific month using Explore. The "updates" need to include any changes on ...