Nicky Lilja
-
Activité totale145
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés1 utilisateur
-
Votes68
-
Abonnements45
Aperçu des activités
Dernière activité effectuée par Nicky Lilja-
Nicky Lilja a créé une publication,
End-user contribute to (edit) Guide articles
We would like to be able to allow our end-users to contribute to Guide knowledge articles. (selected) End-users can: Edit Agents/ light agents depending on your setup can: Create Edit Approv...
-
Nicky Lilja a ajouté un commentaire,
We are also really looking forward to a gamification feature. It would be a great tool to increase engagement while making the community fun.
-
Nicky Lilja a ajouté un commentaire,
Thank you Maggie for the idea, I will try to do something similar then. When it happens :)
-
Nicky Lilja a créé une publication,
Follow spam filter - not notifying?
Hi community. I want to check if it is only me noticing that I do not always get an email when someone got stuck in the spam filter? I cannot reproduce it until someone gets stuck in the filter, ...
-
Nicky Lilja a ajouté un commentaire,
Thank you for posting this idea! , I agree with you, now we have a long list where the user segment to be used 90% of time lowest on the list. Great to be able to Drag and drop in the list, to re-...
-
Nicky Lilja a ajouté un commentaire,
Hi Gerard, I love the Knowledge Capture app and use it to track links and created articles from it. By using Zendesk Explore I can build many different reports. I really like your idea of not bei...
-
Nicky Lilja a ajouté un commentaire,
Done :) For the next users reading this, if you also agree you can vote here @mention someone even if this user has not yet commented or posted anything
-
Nicky Lilja a créé une publication,
@mention someone even if this user has not yet commented or posted anything
Hi, I am a frequent user of the @mention feature, as I use it to engage our community users and bring them into discussions. However, this feature would be even more useful and valuable if it was ...
-
Nicky Lilja a ajouté un commentaire,
I agree with Nicole, and here is some info on how we do it. Hope it can help. We use the spam filter as content moderation, meaning that it´s only some of our content that gets caught in the filte...
-
Nicky Lilja a ajouté un commentaire,
This article answered my question, as I was trying to @mention someone but could not get the user to appear. I think it would be good if you can @mention someone even if this user have not yet com...