Nicky Lilja

1. Support
2. ...
3. Web Widget
4. Can I require users to accept cookies first before using the Web Widget?

Hi Nicole,  I am aware that maybe this is in the wrong place, however when I search for what I am looking for this is the closest I get:). So here it goes.  We currently have a closed help center w...

• Afficher le commentaire
• Nicky Lilja
• Création 3 juillet 2020 11:07
• 0 vote

1. Communauté
2. Gather Q&A
3. End-user account keeps unfollowing community topics

I have the same problem so I will file a ticket :) !  Thanks Evan Lewis for sharing. Remembered that I saw you post, so kept an eye open if this would happen to us.  Best  Nicky

• Afficher le commentaire
• Nicky Lilja
• Création 30 avril 2020 09:48
• 0 vote

1. Communauté
2. Feedback on Support
3. Send search data from Web Widget to Google Analytics

Hi everyone, I have given my vote for this feature.  We have recently implemented the Web Widget but without helpful data and analytics we have problem showing a proper business case and to do a kn...

• Afficher le commentaire
• Nicky Lilja
• Création 8 novembre 2019 12:41
• 1 vote

1. Communauté
2. Feedback on Guide
3. How can we implement the "Notifications" option in Guide to show recent activity on items followed, etc.?

Hi Jeremy Robinson and Ryan .  I have put my vote on this :)  This is something we would also be very interested to implement. So i'm also looking forward to updates ;)  Nicky 

• Afficher le commentaire
• Nicky Lilja
• Création 1 novembre 2019 09:18
• 2 votes

1. Communauté
2. Guide Q&A
3. Unpublished Articles are Appearing in Searches for Internal Users

Do you know if there is a product feedback string that I can vote on? :) So that the unpublished articles are not visible in the help center "front-end" before published?  thanks for your quick ans...

• Afficher le commentaire
• Nicky Lilja
• Création 23 août 2019 07:51
• 0 vote

1. Communauté
2. Guide Q&A
3. Unpublished Articles are Appearing in Searches for Internal Users

Hi.  I have the same problem where internal users (agents and light agents), can see unpublished articles in the help center.  Is this by default?  Nicky 

• Afficher le commentaire
• Nicky Lilja
• Création 23 août 2019 07:38
• 0 vote

1. Guide
2. ...
3. Help Center customization
4. Editing the article's author, date, and timestamp

Hi everyone, I am hoping you can help me out.  My Team wants us to have not only last updated time ago. But the actual date when it was updated. Especially, for our Service Status articles where we...

• Afficher le commentaire
• Nicky Lilja
• Création 13 août 2019 07:47
• 0 vote

1. Communauté
2. Feedback on Guide
3. Easily Insert Anchor Links - Restore Previous Functionality

Hi Annie. Thank you for letting me know. I didn't see that post.  I have voted and i'm following that post as well now in hopes of seeing a solution.  Thank you again. :)

• Afficher le commentaire
• Nicky Lilja
• Création 9 août 2019 05:22
• 0 vote

1. Communauté
2. Guide Q&A
3. Top banner blocking anchor links

I have the same problem!  Would be great to get a solution. :)

• Afficher le commentaire
• Nicky Lilja
• Création 9 août 2019 05:19
• 0 vote