Madison Davis
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Dernière activité
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Votes77
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Aperçu des activités
Dernière activité effectuée par Madison Davis-
Madison Davis a créé un article,
Puis-je partager des requêtes avec des personnes extérieures à Zendesk?
Question Puis-je partager des requêtes avec des utilisateurs extérieurs à Zendesk? Réponse Non, ce n’est pas possible. Cependant, vous pouvez partager des tableaux de bord avec des utilisateurs ext...
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Madison Davis a ajouté un commentaire,
Hi Anaïs! Your understanding is accurate. {{ticket.link}} will show you a full URL:-To agents, it will show yoursubdomain.zendesk.com/agent/tickets/123 -To end users, it will show yoursubdomain.zen...
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Madison Davis a ajouté un commentaire,
Hey Rachel! Sorry for the delayed response. There's actually a default metric in the Knowledge Capture dataset called % Agent Engagement Rate that measures just this! It's also included on the defa...
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Madison Davis a ajouté un commentaire,
Hello Anais! That sounds like a pretty confusing experience. Were you maybe replying to a closed ticket, and the reply created a follow up? And just to confirm, you were logged in as an agent, repl...
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Madison Davis a ajouté un commentaire,
Hello Jean-Edouard! Today, we don't yet offer robust search-related data in Explore. You can view some basic search information about your Help Center as shown here, but if you need to get more det...
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Madison Davis a ajouté un commentaire,
Hi Jacob! Sorry for the delayed reply. A query is executed when you access it - so either loading the query in Explore, or loading a dashboard that the query is placed on. It's also executed anytim...
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Madison Davis a ajouté un commentaire,
Hi Bill! Sorry to hear this is happening and that it's proving confusing too! It sounds to me like you are reconfiguring settings in your Chat account, when what you need to do is follow along with...
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Madison Davis a ajouté un commentaire,
Hi Raphael, I see that you submitted a ticket to our support team to look into this issue. I think it will be best to resolve this there so we can take a look at your account-specific settings and ...
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Madison Davis a ajouté un commentaire,
Hi Edd! That's a strange one! I have a couple questions. Do your agents make outbound calls? Or are all your calls inbound? Are you using Zendesk Talk or a CTI integration with Talk Partner Edition?
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Madison Davis a ajouté un commentaire,
Hello Clothilde! Each of your forms can be permalinked. Your default form selection page would be https://subdomain.zendesk.com/hc/requests/new and once you select a form from the dropdown you'll s...