Madison Davis
- Activité totale 429
- Dernière activité
- Membre depuis
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- Abonnés 96 utilisateurs
- Votes 71
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Aperçu des activités
Dernière activité effectuée par Madison Davis-
Madison Davis a ajouté un commentaire,
Hey Chuck! Are you using the Knowledge Capture app? If so, instructions for creating text templates are here: https://support.zendesk.com/hc/en-us/articles/115002374987. That's what we use at Zende...
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Madison Davis a ajouté un commentaire,
Hi Erica! Can you share what is set in the article's "Managed by" settings? The template will respect those permissions, so if he's not in the appropriate user segment, for example, he won't be abl...
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Madison Davis a ajouté un commentaire,
Hi Doris! Thanks for flagging that video. I'm working with the Chat team to make sure we get the links updated. As a side note, please note that sharing your login information with another person i...
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Madison Davis a ajouté un commentaire,
Hi Piotr! Could you share how you've currently calculated Re-open? It looks like that's also a custom metric.
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Madison Davis a ajouté un commentaire,
Hi Maria, thanks for sharing! To be clear, you'd like your partner Assistenza Ecommerce to be able to reply to the requester of a ticket directly?
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Madison Davis a ajouté un commentaire,
Hi Lisa! I'm sorry to say there's not currently a way to filter the article lists presented in Content Cues. I think that's a great suggestion, though, and encourage you to share it with the Guide ...
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Madison Davis a ajouté un commentaire,
Hi Jason! Zendesk uses a license-based model where you pay per agent who uses a license, so an Admin must manually assign those licenses to the folks they'd like to be able to access Zendesk. Howev...
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Madison Davis a ajouté un commentaire,
Hey Patricia! The Articles to update tab will refresh every day but will always look back at the last 60 days. Depending on volume of traffic to your help center, I can imagine that the suggested a...
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Madison Davis a ajouté un commentaire,
Hi Mandy! Sorry to hear this is happening for you. Unfortunately since this app isn't built by Zendesk we don't have access to the right troubleshooting tools to help resolve it. You'll want to con...
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Madison Davis a ajouté un commentaire,
@Đặng Kiều Oanh there's unfortunately not a "reset" button or something like that to delete your test tickets, but you can manually delete them. Deleted tickets are excluded from Explore reports by...